Virtual Assistant

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Environment

AP Connect is a division of American Pacific Mortgage, focused on supporting our Originators in various channels. Utilizing cutting edge technology, industry best practices and infused with a spirit of innovation, AP Connect is a dynamic and energetic work environment.

Position Overview

Virtual Assistant (VA) will take ownership of timely initial contact and ongoing follow up with leads on behalf of APM Originators and Real Estate Agent Partners. Great communication skills and a positive attitude are a must. Top VA’s make high volume outbound calls, overcome objections, reinforce APM Originators and Partners as experts in their field, and are motivated to achieve.

Essential Duties And Responsibilities

• Contact leads via outbound dial
• Interact with consumers over Email via MS Outlook as well as Chat functions
• Identify consumer readiness through scripting and Q&A
• Schedule follow up calls using Lead Management System (LMS)
• Annotate and appropriately disposition consumer records within LMS
• Live transfer ready consumers to Originators and Agents
• Schedule call-back appointments for Originators and Agents
• Follow up with consumers to verify a connection is made
• Train new VA’s through nesting, shadowing and role play

Qualifications/Requirements

• must be open to work overtime to complete assigned tasks.
• Commitment to company values, policies and procedures
• Excellent interpersonal communication skills
• Customer Service – the ability to provide and maintain effective and positive communication
• Adaptability – an ability to quickly learn new or different techniques, products and computer programs
• Problem Solving – an ability to effectively analyze and resolve problems at a functional level
• This person must live our culture every day! (Respect, Transparency, Scrappy)
• Other duties as assigned

Embrace APMC Culture

• APMCares- Our charitable entity
• As we grow and our reputation spreads, we know there are opportunities to make more significant contributions to the communities in our footprint.
• APMCares was created to serve and support APM families in need and the causes we care about.
• Office of Diversity
• Increase APM’s workforce diversity
• Increase the diversity of the communities we serve

Live in our values everyday- Respect~ Transparency~ Scrappy!

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