User Research Manager (London, Paris, Brussels, New York, Remote)

Our Mission

Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team

-> Founded by Harvard grads / 3rd-time founders — also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well.

-> Driven by mission, guided by values (see below) – in deed, not just word.

-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article (outdated)

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Co-ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

You will play a key role in the product development cycle by helping the organization understand the needs, challenges and wishes of migrant communities (our existing and prospective customers) today and in the future.

Responsibilities include

• Work closely with the business development, product and growth teams to identify important research questions and share findings of research;
• Design and execute research studies in our sender and receiver countries using a wide variety of qualitative and quantitative research methods;
• Generate actionable insights that shape how relevant teams think about customers, product(s) and positioning;
• Be the voice of the customer across the organisation — advocating user research findings across the organisation;
• Communicate insights and ideas in a creative and compelling way to relevant teams;
• Recruit, brief, supervise and own the findings of local researchers in our prospective and existing receiver countries.

You will

• Always be curious and sceptical of received assumptions;
• Have experience conducting research studies independently from the framing to the findings and recommendations;
• Know how to present your user research findings to people so they understand the “why” as well as the “what” — and crucially what actions can be taken as a result;
• Have experience using different research methodologies and are comfortable with both qualitative and quantitative research — and know when to apply what method (and not);
• Be great at taking feedback from and collaborating with a wide range of stakeholders globally;
• Work fast, and iterate;
• Have high standards and know what high-quality research and customer insights are — you are comfortable with ambiguous findings and know what to do next to get more clarity.

Requirements

• 3+ years of professional experience in a top-tier agency, consultancy or tech company;
• Demonstrated experience working together with product and design teams — translating research findings into product decisions and design solutions;
• Knowledge of qualitative, quantitative and user-centred research methods (incl. semi-structured interviews, ethnography, surveys, concept-testing, etc.);
• Passion for working with and for migrant communities;
• Fluent in English and French a requirement — any other local language an added advantage;
• Comfortable with frequent international travel (min. 25% of the time).

Benefits (UK) (specifics depend on geography!)

• Competitive salary 25 days, public holidays + Pipio day!
• Flexible hoursEmployer pension contributions
• Private health insurance
• Headspace Subscription
• Work from home desk stipend
• Taptap equipment (laptop, accessories)
• Regular team events
• Learning and Development budget for your professional development needs

Taptap Values

Impact first.

Team next.

Accept reality.

Propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.

Create positive energy.

Maybe, even have fun.

Note: we recognize imposter syndrome is real – any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.