US Collection Associate

Job Description Details

US Collection Associate:

Main Tasks

• Analyzing customer’s requests on 4 different areas: Collection, EasyPay, payments and bankruptcy
• Reviewing customer behaviors and actions, checking transactions and making decision regarding payments (debit/refund) opening or closing accounts.
• Analyzing bankruptcy files, handling client bankruptcies & sharing information with collection agencies
• Checking if client accounts / orders are processed correctly (account statuses, shipment tracking, credit cards viability and authorization inquiries )
• Reviewing follow-up and adaption of past due installment plans
• Processing of written inquiries from external recovery agencies, including follow-up tasks to clear accounts/transactions and notification of account changes to the agencies
• Requires confidentiality in dealing with personal information such as credit card numbers.

We Are Looking For Candidates Who

• Are able to fluently communicate in English(B2 minimum)
• Students or graduates of Accounting/ Business/ Mathematics/ Statistics/ Financial fields is an asset
• Are available to work full time Monday-Friday (working hours are flexible between 9am and 10pm) – during first month it is obligatory to work from 9 am till 5 pm due to planned training
• Have good written and spoken communication skills
• Have ability to navigate quickly and multi task through systems and software
• Are proficient with Microsoft Excel

We Offer

• Real job experience from day one, based on the employment contract (6 months FTC)
• Being a part of the Finance Team and will have exposure to our global environment
• Open and trusted teamwork in which we value fun along the way.
• Competitive benefits that include private medical care, life insurance, multisport.
• Casual atmosphere and all of that you will experience in our modern office.

About Qurate Retail Group

Qurate Retail Group comprises seven leading retail brands — QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road — all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). Qurate Retail Group combines the best of retail, media and social to curate products, experiences, conversations and communities for millions of highly discerning shoppers — bringing joy, inspiration and humanity to shopping. Qurate Retail Group also curates large audiences, across multiple platforms, for thousands of brand vendors. Headquartered in West Chester, Pa., Qurate Retail Group has 27,000 team members in the U.S., the U.K., Germany, Japan, Italy, France, Poland and China. For more information, visit www.qurateretailgroup.com. Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolio of brands as well as other minority investments.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at [email protected] for assistance.

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