Training Unit Program Assistant – Kenya National Hire

Job Description

Position Title: Training Unit Program Assistant

Reports To: Training Supervisor

Division: Immigration & Refugee Program+ (IRP+)

Department: Programs, Compliance

Job Location: Nairobi, Kenya

Grade Level: Grade 3, Assistant, National

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Training Unit Program Assistant is responsible for providing support to Staff Trainers in completing administrative tasks necessary for successful training preparation, execution, conclusion and follow up. Tasks include: sending training invitations, identifying training venues, tracking training completion and attendance, keeping accurate training records, sending pre and post training surveys, and assisting with post-training clean-up activities.

Essential Duties:

1. Works closely with Staff Trainers to schedule training events and ensures invites are shared as necessary.
2. Updates Training Calendar.
3. Maintains records of completed trainings and tracks training attendance.
4. Works closely with Staff Trainers to maintain updated eligibility lists for all the trainings, and follows up with staff on training completion as needed.
5. Supports the unit’s quality assurance activities such as certificate verification.
6. Conducts analysis of course data and generates course reports such as: number of participants, duration of course uptake, lessons drawn from analysis, and recommendations for the way forward.
7. Reaches out to training participants to generate after-course case studies to determine if participants have been able to apply learning to their work.
8. Works with e-Learning Management System and makes recommendations of how the user experience and interface can be improved based on data and evidence.
9. Assists Staff Trainers with training wrap-up and closure in reporting and archiving training content.
10. Assists with troubleshooting technical difficulties during training sessions.
11. Assists in preparing supplies for training sessions.
12. Any other duties as assigned by management.

Qualifications:

Experience:

• Five (5) years of paid work experience is required
• One (1) year experience in organizing and supporting training activities is preferred.

Skills:

• Excellent interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
• Experience with an e-Learning Management System preferred.

Education & Certifications:

• High school diploma; or equivalent with five (5) years of paid work experience is required.
• Bachelor’s degree preferred.

Abilities:

• Manage large and diverse workload under pressure with competing priorities;
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

• COVID Vaccination is strongly recommended for all successful candidates
• The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
• This position is based in (Nairobi, Kenya)
• This position requires use of laptops at all time, competence in Microsoft office packages is required

• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program

• Background check which includes references and an educational and criminal check is required before the start of employment for International applicants.

• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.

• Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

• Full Time

• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic