Trainee Field Technician

Starting Salary £22,000 plus excellent pension scheme, 25 days annual leave plus your Birthday, a Wellbeing Day and Volunteering Days, life assurance and corporate discount scheme

Location – Hull/East Yorkshire/North Lincolnshire

Business Area – Wholesale & Networks

Closing Date – 22nd January 2023

Interviewing – to be confirmed after advert closing date

Thinking about your next career move and fancy taking on a new challenge with an exciting and expanding business?

As we continue to expand our full fibre network, we are looking to increase our team of Trainee Field Technicians. Full training will be provided along with a company vehicle and all the tools you need to carry out the role effectively. This is a great opportunity to work with one of the longest-established providers of communications in the UK where you will be provided with all the support you need to learn and develop your skills.

What will I be doing?

As a Trainee Field Technician, you will be involved with our full fibre expansion, installation, building and maintaining services to end-user customers. In line with contracted agreements and to the highest possible standards of customer satisfaction.

Some Of Your Key Responsibilities Will Include

• Shadow existing Field Technicians within TSO team to develop the necessary skills prior to singleton working in the field
• Successfully complete overhead working, and Health and Safety training provided during probationary period
• Prove competence in all areas of NGA engineering activities to enable successful completion of NGA Quality assessments.
• Comply with all IBMS requirements as detailed in the KCOM policies, ISO certifications, industry standards, legal & regulatory obligations and other related company arrangements and procedures.
• Complete ongoing training and development, in order to meet business demand and comply with Health and Safety Standards

In addition to the above after full training has been completed you will need to demonstrate competence in the following areas to progress from a Trainee to a Field Technician

• Respond to Customers needing assistance as directed by the Resource Control Team to fix the fault and/or implement a workaround solution within the contracted timeframe
• Proactively carry out provision/repair and preventative maintenance across the Fibre/Copper network to maximise customer system availability and performance
• Remain focused on quality by using own expertise to make suggestions for solutions to increase and achieve targets. Contributing to a reduction in fault volumes, year on year
• Maintain agreed productivity levels in order to meet customer
• promises
• Contribute to the overall improvement of Field Operations through the identification, championing and implementation of new ideas and better ways of working.

We Are Looking For Individuals Who Have

• A full, valid UK driving licence
• Good use of hand tools
• Strong work ethic
• Good communication skills with friendly and approachable manner
• An open, enthusiastic, and positive approach
• The ability to work within a team
• The understanding that the customer always comes first and ensure they receive the best possible service
• Experience of ground works i.e. landscaping, construction work, civils.
• Basic knowledge and understanding of a telecommunications network
• Experience of using hand tools

What You Will Get From KCOM

We are as passionate about our people as we are about our customers.

You will have access to an outstanding range of flexible benefits you can pick and choose from such as; exclusive discounts and savings with top retailers, contributions to your pension fund, life assurance and private medical insurance. You will be entitled to a generous holiday allowance and your birthday off work. We offer a range of family friendly, inclusive employment policies and flexible working arrangements, including options such as part-time work, remote working, job sharing or compressed hours. We have employee engagement forums, onsite facilities and services to support staff from all backgrounds.

At KCOM we celebrate diversity. We are an equal opportunity, disability friendly, lifestyle and orientation supporting, inclusive employer and everyone is welcome. Values are important to us as is the ability to work flexibly and the opportunity to progress and develop as a person and in your career. We want everyone to realise their potential and are committed to providing an environment which support this. We want KCOM to be a great place to work for everyone.

Who are KCOM?

For us, it’s bigger than broadband.

KCOM has been in the heart of the Hull and East Yorkshire community since 1904.

We’re proud to be rooted in East Yorkshire and committed to delivering the world’s best broadband service to the region.

We are an innovative, award-winning company that is committed to providing a friendly, helpful and world class service to our customers by putting them first. All of our people are responsible for giving our customers the best impression and experience of KCOM.

We completed the first stage of our LightStream full fibre network – making Hull the fastest, most connected broadband city in the world in 2019. Now we’re expanding our award-winning network to bring the benefits of full fibre broadband to even more homes and businesses across the region.

We are a business that thrives on working collaboratively to bring innovative ideas to fruition and continually striving to be the very best at what we do in order to keep our customers connected.

KCOM reserve the right to close this vacancy before the published closing date, should the need occur. We therefore advise that you submit your application as soon as possible.

We are only accepting direct applications to this vacancy and therefore no agency applications will be accepted.