Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

About the Team
Our User Operations team is focused on bringing a world-class experience to our users. We’re looking for a self-motivated analyst to lead in deepening our understanding of our users’ experience through the feedback they provide us and the way they interact with our platform. You will be responsible for creating processes and reporting to highlight learnings around users’ general engagement with TikTok as well as feature-specific interactions. Your work will play a guiding role in shaping decision-making around product iteration and how we communicate with our users. If large data sets excite you, you have a track record of creating narratives that drive action and you thrive in working through ambiguity, this is the role for you.

Responsibilities
– Collaborate with front-line teammates to establish and maintain effective working relationships
– Work with a diverse array of data sources from both internal and third party platforms to enable robust data analysis
– Analyze quantitative and qualitative datasets to generate impact-driven recommendations for cross-functional partners including User Support Product Operations, and Product Teams
– Utilize data visualization and descriptive statistics to connect disparate ideas into cohesive, well-grounded insights for scalable and intuitive reporting
– Develop automated reporting by ensuring data quality through documentation and providing quality assurance of delivered insights
– Communicate insights with technical and non-technical audiences both verbally and in writing

Qualifications

– Experienced analyst. You have 1+ years experience in a data science or analytics role. You have intermediate SQL proficiency and are able to write efficient and well-structured queries on large data sets.
– Self-motivated. You thrive in an ambiguous environment by self-identifying goals and priorities. You hold yourself accountable to operate with urgency and embrace high-value stretch goals over easy-to-reach targets. You know when to step back and re-prioritize your work. You’re known for identifying problems and proactively creating solutions without being asked. You’ve mastered balancing ongoing responsibilities with sudden challenges or unforeseen questions.
– Intellectually curious. You are passionate about learning. You seek answers to business problems by asking the right questions and accounting for uncertainties. You have a can-do approach to tasks and are not hesitant about learning anything new. You are able to admit mistakes when they occur, and use it as a valuable learning opportunity to further your personal development.
– Organized thinker and communicator. You approach your work with a systems mindset, always creating processes and analyses that can be scaled, avoiding one-time builds. You take a thoughtful approach to difficult situations. You love creating something from nothing and others love doing so with you.
– User-first. You have a passion for thinking through challenges from the user perspective. Your daily work is driven by your commitment to users and the idea of driving iterations that delight TikTok users excites you.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]