Customer Service Representative

What To Expect

Role  The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program. 

What You’ll Do Responsibilities   
Work scheduling maintenance 
Liaison between Customer Claim Specialists and the Body Shop 
Vehicle arrival preparation 
WARP and CCC administration arrival 
Customer communication and expectation 
Rental coordination and hand off 
Vehicle status updates 
Material and supplies reordering 
Repair review and delivery 
Perform other related duties as assigned.  What You’ll Bring 3-5 years of experience in the collision industry. 
Certificate from Vocational School in Collision Repair preferred. 
Valid Driver’s License and a good driving record with at least 2 years of driving experience and insurable. 
Excellent written and verbal communication skills as well as the ability to follow instructions. 
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public. 
Microsoft Office experience preferred. 
Must be willing to train others 
Must be comfortable working in a collision shop environment 
Ability to work independently in limited supervision environments. 
Must be at least 18 years of age