Tenancy Officer

Role: Tenancy Officer

Location 159-161 Upper Sheriff Street, Dublin 1 or Ballybrit, Galway (Hybrid)

Contract 15-month contract

Salary €45,830 – €63,017 per annum

Probation 6 months

Hours 35 hours

Travel The post requires a valid driving licence and the use of a car

for business purposes, mileage allowance operates.

Clúid Housing is an equal opportunities employer and proud to have been recognised as a top employer in Ireland. At Clúid Housing we firmly believe that our success is down to our dedicated and growing staff body working in every corner of Ireland. Our company is made up of talented people who bring enthusiasm, confidence, expertise, professionalism, and respect to our business. Our staff consistently work towards achieving our vision of creating a society where everyone has a great place to live.

Our employees benefit from a great working environment, great learning opportunities, a supportive management team and an extensive benefits package:

• Competitive Remuneration
• Excellent & Continuous Training
• Development Opportunities
• Flexible Working Arrangements
• Access to an Employee Assistance Programme
• Excellent Employee Benefits
• 22 days (+closed 3 days at Christmas week, Good Friday and 1x Me Day)

If the above appeals to you, then keep reading and remember Clúid Housing is proud to be an equal opportunity employer. We have just been awarded a Silver Award from the Investors for Diversity and are committed to continuing our work in creating a rich, diverse and respectful workplace reflective of different identities, perspectives and experiences. We welcome and encourage applications of all cultures, nationalities, backgrounds, genders, those from the LGBTQ+ community and people from traditionally marginalised backgrounds. It is only with diverse and creative thinking that we will be able to learn new and innovative ways to do things and this will allows us to develop ourselves, Clúid and the wider society.

Housing Services Department

This is an exciting opportunity for an ambitious applicant to join the Housing Services Team within Clúid Housing. The Housing Services department delivers core front line services in 34 locations around the country including voids and lettings; rent collection and arrears management; tenancy management; estates and facilities services; and community and estate development. The department is also responsible for the Dublin based contact centre team who are the main point of contact for all tenant and business enquiries.

At Clúid Housing we are committed to listening to our customers and we strive to design all our services around their requirements.

Role: Tenancy Officer

Role Overview: To manage and engage with complex cases and to address tenancy breaches that are putting Clúid residents at risk of tenancy failure. To develop relationships with external services and organisations to support Clúid tenants to sustain their tenancies.

Reporting to: Tenancy Sustainment Manager

Key responsibilities

Service Delivery

• Case management of complex breaches of tenancy, ASB and arrears cases and cases involving vulnerable residents (domestic abuse, child protection concerns, safeguarding etc)
• To develop and carry out intervention plans for tenancies that are assessed as at risk of tenancy failure appropriate to Clúid as a social landlord.
• Preparing cases and representing Clúid Housing for RTB/court hearings
• To work effectively with difficult to engage residents, agree action plans and signpost to external supports to sustain tenancies.
• Work with housing teams to accept appropriate cases.
• Work in conjunction with housing teams on cases where required.
• Maintaining an excellent working knowledge of best practice and legislation in working with vulnerable children, adults and the older people.

Networking and Partnerships

• Determine the types of support service requirements by area and tenancy profile and build effective partnerships/relationships with regional statutory and voluntary organisations whose remit and services can support Clúid tenants.
• Maintain a database of support agencies, their services and referral criteria and make this available to housing teams.
• Assisting housing staff to assemble information on local support agencies identifying any gaps in local support services.
• Developing relationships with service providers locally for the purpose of resident referral or effective signposting
• Supporting the development of formal partnerships where this is desirable.

Reporting and Measuring Value

• Record, monitor and report on tenancy sustainment handovers, outputs and outcomes through case management
• Use impact assessment tools to assess the cost and other benefits of tenancy sustainment interventions.
• Report on outcomes of tenancy sustainment to the wider business and prepare reports for stakeholders when required

Policy and Procedure

• Remain aware of current trends and legislation relevant to tenancy sustainment and social housing provision. Contribute to the drafting of policy and procedures to facilitate tenancy sustainment practices.

Learning and Development

• When required, assist with the training of housing staff to effectively communicate and engage residents who are either in crisis or who are struggling to maintain their tenancies.
• Attend and engage with learning and development opportunities g related to the role.

Corporate Responsibilities

• Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• To fulfil all care and high standards regarding both Clúid’s and your own health and safety obligations

General

• Adopt an approach of continuous learning and personal development
• To positively promote the Association in all activities
• Any other duties which are consistent with your role

Clúid Housing Core Competencies

• Leadership
• Caring
• Responsibility
• Collaboration
• Customer Centric
• Sustainability

Departmental Competencies

• Specialist Knowledge
• Planning and Organisation
• Data Management and Analytics
• Change Management and Innovation

The closing date for applications to be returned for this role is Sunday the 14th January at midnight. It is anticipated that interviews for the position will be held on week beginning 22nd January 2024.