Technology Service Desk Analyst

Technology Service Desk Analyst

Worcester based with a balance of home and office working

£28,154 – £29,636 per year (pro rata)

35 hours per week

13 month secondment opportunity available upon current line management approval

We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining the team of 15, you will provide a first line service for any technical support queries that our end users may have. We support a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). If you have a passion for giving high quality customer service whilst resolving queries this could be the role for you.

The role of Technology Service Desk Analyst will include:

• Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal
• Logging and updating calls, documenting all troubleshooting and resolutions
• Striving to provide the best customer service possible, ensuring our users are kept up to date and expectations are met
• Working very closely with team members and other members of the Technology team to resolve issues
• Keeping up to date on all new products and services and sharing ideas and knowledge with members of the team
• Identifying, proposing and evaluating any possible service improvements, be that to systems, applications or processes

Skills and experiences:

• Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Directory
• NVQ3 in Customer Services or Administration
• Proven experience of prioritising work loads
• Excellent customer care and communication skills
• Working knowledge of Microsoft Office including Word, Excel and Outlook (all versions including 365) as well as Exchange Online, Azure/InTune and experience working within an ITSM system

Why to work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Role salary is £25,944 with an additional policy allowance of £2,210 per annum (rising to £27,309 with an additional policy allowance of £2,326 per annum after 12 months, subject to satisfactory performance) (pro rata)