Technician 1 – Desktop Support Intern

Job Description Summary

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 37,000+ employees worldwide.

The Technician 1 – Desktop Support Intern will provide desktop and operational support to assigned site and remote users. These duties will include, providing support for Windows 10 and MS 365 by evaluating and troubleshooting issues to include running in-depth diagnostics, identify, research and resolve technical problems. Perform PC builds including the use of image deployment software to perform imaging tasks. Identify and resolve application issues, solve and identify common PC software and hardware problems.

Job Duties And Requirements

• Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user
• Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics
• Perform PC builds including the use of image deployment software to perform imaging tasks
• Document, track and monitor problems within the ticketing system to ensure timely resolution
• Identify, research and resolves technical problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests
• Perform other duties as assigned by management

Education/Requirements:

• High school diploma and enrollment in IT program/progress towards IT associate degree.
• 1-2 years of completed undergraduate coursework preferred.
• Basic knowledge of Microsoft Windows 10 or above.
• Basic knowledge of Microsoft 365
• Basic to Moderate trouble shooting skills
• Basic understanding of Networked printers, Scanners, Multifunction devices
• Moderate to Advanced customer service skills
• Strong verbal and writing skills
• Work within a team framework and structure
• Ability to lift up to 50 pounds

Job Summary

Essential Duties and Responsibilities:

• Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user.
• Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics.
• Perform PC builds including the use of image deployment software to perform imaging tasks.
• Document, track and monitor problems within the ticketing system to ensure timely resolution.
• Identify, research and resolves technical problems.
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests.

Minimum Requirements:

• High school diploma and enrollment in IT program/progress towards IT Associate’s Degree.
• 1-2 years of completed undergraduate coursework preferred .
• Basic knowledge of Microsoft Windows 10 or above.
• Basic knowledge of Microsoft 365.
• Basic to Moderate trouble shooting skills.
• Basic understanding of Networked printers, Scanners, Multifunction devices.
• Moderate to Advanced customer service skills.
• Strong verbal and writing skills.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation.