Technical Support Specialist

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for a front end technician to join our team and support our Australian and New Zealand clients based out of Korea. Via our service desk they will be responsible for assisting customers with hardware installation and setup, product troubleshooting, and training queries. As a great communicator (English), they will also be required to provide support via phone and email.

What You’ll Do

Responsible for ensuring the customer support you provide to our customer base is professional, meets set KPIs and ensures we achieve a positive outcome for the customer Provide level 1 and 2 product support to our customers with a heavy focus on troubleshooting Work with the team to enhance our ways of working in process, systems and tools and internal metrics

What You’ll Bring

Experience in Level 1 and 2 customer focused technical support Experience in service desk environments where documenting, monitoring, and resolving issues in a timely manner are important Java experience to assist customers on front end and basic troubleshooting Knowledge of PuTTY and RedHat for working in server and Linux environments Knowledge of virtualization support methods Experience working with Wrecking yards/inventory management is beneficial, but not necessary Experience and knowledge of ICT support functions including service desk ticketing and escalations Excellent interpersonal, written, and oral communication skills (English) Strong team player mindset

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.