Technical Support Engineer 1

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email and online. No matter how complex the challenge, we rise to it. We attend to customer’s queries about the installation, operation, configuration and use of Dell Technologies products by providing remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a resolution, and document the problem.

Dell EMC Networker is one of Dell technologies Data Protections Solutions. It is a backup and recovery software platform for the enterprise. NetWorker is designed to back up data from a variety of systems and applications across an organization.

Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Technical Support Engineer,

• Drive operational excellence through quality closures and proper escalation of issues.
• Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
• Be compliant and adhere to process design as per the management decision.
• Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
• Analyze customer’s problems and issues.
• Take appropriate action to resolve problems in a timely manner to meet or exceed customer expectations
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer’s ticket.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 0 to 2 years of experience in a previous technical support role.
• First-rate customer focus, phone etiquette and work ethic.
• Excellent communications skills.
• Ability to work under pressure with calmness and composure.
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
• Linux/Unix OS skills (RHCSA) and/or Microsoft knowledge (MCSA/MCSE).
• Server-client Network communication troubleshooting.

Desirable Requirements

• Backup and storage knowledge.
• Virtualization – VMWare vSphere – VCP knowledge.
• Possesses understanding and technical ability for Servers and Software Troubleshooting.
• French, German, or any 2nd European language is highly preferable.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Id: R107278

Job Function: Product Services