Grand Union Housing Group
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Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.
We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.
About The Role
We have an exciting opportunity for a strong administrator to join our team as a Technical Support Coordinator, providing support to the property team and managing the payment of external contractor invoices.
Your Day To Day Duties Will Include
- Manage the administration of any disrepair claims received.
- Manage the diaries of the Property Managers using the effective control of the dynamic appointment and workforce schedule system (DRS) in relation to inspections/visits undertaken by them.
- Provide technical support to the Customer Contact Team and Works Planners to ensure accurate diagnosis of works to deliver ‘right first time’ targets.
- Liaise with tenants and advise on various subjects from tenants’ applications to carry out minor alterations to tenant improvements and rechargeable repairs.
- You’ll provide technical help desk support to advise and instruct Contractors’ and Internal Repairs Team (IRT) operatives.
- Ensure all invoices for contractors are processed correctly and efficiently.
- Ensure all invoices for contractors are processed correctly and efficiently through the appropriate systems, and approved by the relevant parties
What We’re Looking For
- Previous experience of working in a busy office environment
- Strong administration skills with the ability to write and follow procedures whilst maintaining clear and concise records.
- Experience of working with contractors and suppliers.
- Experience of working in a housing maintenance environment.
- Good experience of processing invoices using various software systems (e.g. Ebiz and Open Accounts)
- Ability to manage and maintain accurate financial information.
- Experience of preparing reports and monitoring budgets would be advantageous
- Strong organisational skills with the ability to meet conflicting deadlines.
What We Offer
- Annual leave up to 30 days
- Generous defined contribution pension scheme – employer contribution up to 10%
- Life assurance (2x salary)
- Generous sick pay
- Free car parking
- Numerous learning and development opportunities including qualifications
- Paid professional subscriptions (max 2 if both relevant to role)
- Agile working
- Employee Assistance programme (including counseling via helpline and/or face- to-face)
- On-site wellbeing activities including massages
- Free annual flu jabs
- Plus lots more! (see attached benefits list)
If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.
You are just one click away from starting your journey with us…
We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.
NO AGENCIES
Closing Date: 13th March 2022
Interviews: 18th March 2022
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