Technical Specialist, ERP Application

Job Purpose

The position holder is a specialist in Information Systems used by Enterprise Resource Planning solutions notably the Finance & Operation platform of the D365 suite of products.

The purpose of the job is to:

• Deliver a high quality F&O business applications support services, including Finance and Logistics and Project Management;
• Guarantee data information security, availability and integrity through strong operational competencies using the ITIL framework;
• Provide specific business applications support to professional users in various departments
• Ensure all systems meet business expectations, maintain the respective systems up-to-date by undertaking proactive systems maintenance, and participate in projects towards new systems implementation;

Develop operational procedures aligned with the support activities requirement, maintain them up to date and provide structured support recommendation to the various IFRC stakeholders and end users.

Position Requirements:

Education

• Bachelor’s degree in computer sciences discipline or related field
• Certification or proven experience in D365 F&O module
• Business analyst or project management or SCRUM professional certification – Preferred

Experience

• Minimum 5 years of professional experience in business applications support
• Minimum 3 year of professional experience in roll-out, maintenance, upgrades and developing extensions/customisations for D365 F&O
• Minimum 5 year of professional experience in business requirements analysis

Knowledge, Skills and Languages

• Excellent knowledge of D365 F&O module
• Proven record of D365 F&O module implementation and/or support
• Proven record of business analysis and project implementation
• Experience of Microsoft Common Data Service and the Microsoft Power Platform – Preferred
• Proven team player, ability to adjust in different cultures and languages
• Adept at analysis, problem solving, solutions and end-user oriented
• Affinity for team work, collaborative attitude, open-minded and adaptable
• Well organized, able to work under pressure and manage emergencies
• Good analytical skills to interpret problems, identify solutions and possible side effects

Languages

• Fluently spoken and written English.
• Good Knowledge of Hungarian is an asset.d command of another IFRC official language (French, Spanish or Arabic)

Competencies, Values and Comments

• Core Competencies: Communication, Collaboration and Teamwork, Judgement and Decision Making, National Society and Customer Relations, Creativity and Innovation, Building Trust
• Values: Respect for Diversity, Integrity, Professionalism, Accountability