Technical Processing Team Leader

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

Talbot Underwriting Limited is the managing agent of Syndicate 1183 at Lloyd’s. Syndicate 1183 underwrites a number of classes of business including war and terrorism, energy, marine, financial lines, cyber, transport, political risk, crisis management, kidnap & ransom, contingency, property and treaty reinsurance. Talbot has offices in London, Asia Pacific and the United States.

About the role

What you need to know:

• Lead and manage the Processing Services Premium team
• Ensure timely and accurate data entry for the Overseas offices
• Generate MI to support the team
• Manage performance in the team by developing individuals and resolving any negative performance issues
• Day to day management of Premium technician team processing for the Overseas offices

• Work with customers to ensure that team are delivering are required service level
• Monitor aged debt and cash report monthly to check for issues and to help support the accuracy of these reports
• Monitor queries with the team to ensure that these are being kept up to date and SLAs being adhered to
• Manage work allocation within the team to ensure SLA is maintained for the Overseas office
• Continuous process improvement to make the end to end process run smoothly and accurately to cut down on rework.
• Continuous development of team to ensure that all members of the team are able to grow and increase knowledge of the Overseas office business.
• Manage premium signings into the syndicate to ensure process is made as efficient and accurate as possible.
• Review weekly work load for Singapore, LATAM, Miami, Dubai, TURSL and NY and support team to meet SLA requirements
• Produce weekly and monthly management stats and provide feedback to Manager each week
• Work with Manager to ensure processes are robust and efficient
• Manage process changes down into the team to ensure smooth integration
• Complete fortnightly cash release for Miami, Dubai, TURSL and NY office and allocate LPAN list to ensure timely completion of submissions.
• Assess training requirements across the team to improve accuracy rates across the team and maintain consistent data entry standards.
• Carry out Annual appraisals for direct reports, as well as regular 121’s and mid-year check ins.
• Monitor sickness and approve holidays.
• Liaise with the Manager if there are any human resource issues

What we’re looking for:

• Good knowledge of Insurance in the Lloyd’s Market and the classes of business written at Talbot.
• A Level or equivalent required
• Excellent communication skills.
• Good I.T. Skills.
• Excellent people and relationship building skills.
• Ability to demonstrate leadership skills, including:
  • People management
  • Build and maintain effective relationships
  • Ability to understand problems and issues quickly
  • Assertiveness
• Experience at working both independently and in a team environment.
• Persuasive, encouraging, and motivating.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Well organised.
• Attention to detail.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

About AIG

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at http://www.aig.com/careers/life-at-aig/join-the-talent-network. Additional information about AIG can be found at www.aig.com and http:// www.aig.com/strategyupdate | YouTube: http://www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.