GTT
Purpose Of Role
The Technical Manager Hosting is responsible for IT infrastructure for very interesting large European customers.
He will liaise and work with the GTT Operations Centres, the end customer directly, and third-party vendors to ensure that the customer’s services are working perfectly, and to handle difficult platform incidents.
Job Responsibilities
- Assist Technical Architect in designing customized solutions
- Test and onboard non-standard solutions
- Produce documentation to ease new solution handover to operation teams
- Ensure the infrastructure platforms and services are installed and operating correctly
- Investigate and fix difficult incidents
- Keep documentation up to date
- Help with the preparation of Improvement Plans
- Perform occasional “out of hours” maintenance on ICT products
- Learn new things and share knowledge with colleagues
- Help the sales guys sell new products and services to the customer
Must Have
Experience:
- University degree
- At least 5 years in a Hosting Service Provider or IT service environment
- Good level of knowledge and experience with:
- Linux
- Windows server OS
- VMware virtualization
- Business Continuity and Disaster Recovery
- Customer’s platform design and migration plans
- Some knowledge and experience with Scripting
Good To Have
- Knowledge of and experience with:
- Cloud infrastructure services like Microsoft Azure or Amazon Web Services helpful
- Storage and Backup systems
- Datacenter monitoring systems
- Configuration Management (Salt Stack preferable)
- Firewalls & IPS
- Load Balancing solutions
- Switching and routing
- LAN / WAN architecture
- Security frameworks (PCI-DSS, ISO-27001, SOC2) and supporting security audits
- Understanding of a broad range of technologies revolving around ICT areas including but not limited to:
- Database & Middleware
- MS O365, MS Exchange, AD, ADFS, MS Biztalk
Languages: Good English (spoken and written) is required, French would be helpful.
On Call required: Occasional out of hour work is expected.
Travel: Occasional travel is expected.
To apply for this job please visit gtt.wd3.myworkdayjobs.com.