Technical Consultant

IRIS | Networx | Recruitment Software & Services

Pro currently has an exciting opportunity for a Technical Consultant to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables and deadlines are met.

Pro operates a hybrid working policy and this role would be working from home for the majority of the time and from our Gloucester or Liverpool office on a weekly basis.


Responsible for the performance of a client and manging the team, responsibilities include:

  • Establish and own external client relationships
  • Delivery of contract profitability for the team
  • Monitor KPIs and SLAs, identifying steps to mitigate delivery issues and escalating to the Client Manager where necessary
  • Provide meaningful MI and analysis, in a suitable format regarding service delivery and Client Governance to the Client Manager
  • Implement decisions made on activities within the team
  • Resolve issues internally and support resolutions externally
  • Resource management including effective utilisation, delegation of work and recruitment
  • Professional and personal development of team
    • Cascade and communication of objectives
    • Appraisals and objective setting
    • Agreeing personal development plans with individuals
  • Review processed work completed by other team members and feedback any findings Provide technical training and assistance team members and the wider team where needed
  • Identify strategy for reduction in QC. Identify and recommend system enhancements to reduce QC.
  • Identify and escalate any issues impacting current and future business opportunities
  • Contribute to new business projects and support new business pitches
  • Directly reporting to operations manager to assist in decision making, budget planning, utilisation, training and business development
  • Support business development meetings providing technical input where necessary.

Skills And Experience

  • Strong technical (re)insurance knowledge and principles of insurance is essential
  • Able to navigate around a variety of systems such as client-developed systems and various document management and workflow systems.
  • Excellent working knowledge of London Market systems and procedures
  • Ability to prioritise team workload to meet deadlines
  • Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues
  • Demonstrated experience of leading and managing people, either direct line management or via projects.
  • Excellent communication and able to work on own initiative
  • Strong experience in working with Microsoft packages including Excel and PowerPoint.
  • Good understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.
  • Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements

By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR

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