cropped cropped White with Bold Red Political Logo 1 502 400 Technical Account Manager I

Technical Account Manager I

New Relic, Inc.

Your opportunity
If you have that special mix of DNA that makes an extraordinary Technical Account Manager – the blend of business savvy and technical prowess – then we are a match made in heaven!

You will be a technical consultant and trusted advisor for New Relic customers. Jump-start the adoption of observability/programmability by driving value, consumption growth, and adoption. As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer advocate throughout their lifecycle.

You’ll work closely with our Field Sales team to strategize and plan customer engagements and share your technical product expertise with customers through custom demos and presentations, technical evaluations, onboard and enabling customers on the NR1 platform, and provide ongoing support.

This position requires a strong technical background, taking ownership, account management skills, and a track record to both understand customer business objectives and perform technical work as needed. You have a passion for problem-solving and painting the art of the possible.

What you’ll do

  • Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
  • Develop deep expertise with the New Relic platform to build a technical advisor relationship with customers and proactively conceptualise creative solutions to meet customers’ needs.
  • Collaborate cross-functionally with Sales, Success, Support, Data, Product, and Engineering teams to drive strategic success plans, QBRs, ERBs, and to secure next steps of support tickets and feature requests.
  • Function as a vital link between our customers and internal teams to proactively run customer expectations, identify gaps, lead all aspects of client interaction, and provide enablement with devs/tech users.
  • Build compelling technical demonstrations, presentations, and business value documents.
  • Identify and resolve business/technical issues
  • Assist customers with planning and execution of technical solution implementations, and removing technical blockers.
  • Accelerate onboarding

This role requires

  • Excellent written and verbal communications skills
  • Professional experience in presales, Technical Account Management, Solution Architecture, DevOps, and/or in similar customer-facing technical roles.
  • Cloud platform experiences, such as AWS, Azure, Google Cloud, or Cloud Foundry
  • Understanding of, or hands-on experience working with, programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
  • Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands-on technical work when needed, and ability to lead projects and global teams.
  • Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines.
  • Be able to proactively handle customer expectations and lead all aspects of customer communications throughout the customer lifecycle.
  • Be a self-starter with an entrepreneurial spirit and an interest in quickly adapting to new tools fast (e.g. Asana, Salesforce, Gainsight, data-lakes, etc.)
  • Understanding of value-based selling in customer-facing roles.

Bonus points if you have

  • Prior experience with New Relic One, Kubernetes, cloud infrastructure, or DevOps tools.
  • Understanding of current observability tooling, solutions, and methodologies.

We’re looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We’d love to have you apply, even if you don’t feel you meet every single requirement. What’s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach!

Our hiring process

Qualified applicants may inquire about visa sponsorship. This position is to be filled as soon as possible.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: www.newrelic.com/termsandconditions/applicant-privacy-policy

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To apply for this job please visit newrelic.careers.


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