Team Manager

Purplebricks is a unique tech-led estate agency. Having successfully disrupted the market with a strong focus and utilisation of technology and data, we’re on a mission to make every home move amazing!

Location: Remote

An exciting opportunity to work as part of Purplebricks Lettings business as it goes through an exciting period of growth. Managing, coaching, supporting and developing Property Managers to ensure excellent customer service and helping to maximise performance. Whilst also supporting the Head of Lettings Operations to deliver ongoing projects that ensure 100% compliance, growth and an amazing customer experience.

Responsibilities of a Team Leader:

• To meet individual and team KPI’s
• To meet requirements of the allocated tier
• Providing support and guidance to team of Property Managers
• Conducting morning meetings
• Providing support and guidance with the implementation of new legislation
• Help investigate customer complaints and propose/undertake appropriate responses
• Identify training needs of team and help to coordinate and deliver where possible
• Support the Property Management department through guidance and mentoring to achieve strategic objectives
• Ensuring that property management best practice is shared
• Monitoring team’s overdue workflows, having relevant conversations
• Identify flight risks in team
• Identify possible opportunities to enhance level of service provided to both internal and external customers
• Working on group projects or initiatives along with the Head of Lettings Operations ensure successful implementation
• Responsibility to enforce strategic objectives
• Conduct Interviews
• Ensuring adequate cover in the team when it comes to holidays and days off
• Monitor workload of Property Managers, being aware of any issues that may affect staff morale
• Conduct 121’s with direct reports
• Support the implementation of tiers including implementing CSAT and Call levelling
• Conduct CSAT Assessments
• Manage performance accordingly and implement formal Performance Improvement Plans when necessary
• Support line manager with adhoc projects when required

Skills, Knowledge & Experience:

• Have experience within a Team Leader role within the property or service sector
• Be a strong communicator and leader
• Have a full understanding of Property Management
• Have experience within Property Management
• Experience within a fast paced and innovative company (desired)
• Have great interpersonal, relationship building and networking skills

What’s in it for you?

• At Purplebricks we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Talent Acquisition Specialist:
• Work from home full-time
• 25 days of holiday each year (excluding bank holidays)
• An additional paid day off for your birthday
• Monthly colleague recognition through our Purplebricks Stars rewards programme
• The chance to join a disruptor business that has become a market leader, yet continues to challenge the status quo
• Career opportunities in a growing business with huge aspiration
• Regular team appreciation events, including team days at Head Office

Purplebricks is helping clients save millions of pounds in commission through our innovative service – combining the personal touch of local property partners with cutting-edge technology and comprehensive support from our fantastic Central Property, Home Purchase, and Post Sales teams, all enabling us to deliver an amazing customer experience. We’re proud to say we’ve revolutionised the way people buy, sell, and let, with our focus on people, not just property.