Team Leader (KVAC)

International Organization for Migration

Position Title : Team Leader (KVAC)

Duty Station : Ulaanbaatar, Mongolia

Classification : Professional Staff, Grade P2

Type of Appointment : Special short-term graded, six months with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 14 June 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

In support of the Embassy and Consulate of the Republic of Korea (ROK) in Ulaanbaatar, Mongolia, the International Organization for Migration (IOM) will provide administrative visa-related services, aimed at making the visa application process timelier and more convenient.

Under the administrative supervision of the Chief of Mission (CoM) & Coord for the PRC, HK SAR & Mongolia, and the programmatic supervision of the Project Manager in IOM Headquarters (HQ), the Team Leader (Korea Visa Application Centre (KVAC)) will provide guidance to and supervise the team carrying out the day-to-day operations of the KVAC operated by IOM in Mongolia.

Core Functions / Responsibilities:

1. Provide effective daily supervision and coordination of all KVAC activities and staff, facilitating dignified, efficient and cost-effective service delivery with integrity, in line with all contractual obligations of the Ministry of Justice of the ROK and with all IOM rules and regulations and KVAC operating procedures.

2. Keep up to date and maintain understanding of contract conditions to facilitate successful inspection results from audits conducted by the Korean Diplomatic Representation in Ulaanbaatar and by representatives of the Ministry of Justice. Propose actions to address deficiencies in a timely, efficient and cost-effective manner.

3. Maintain close liaison and coordination with the relevant Embassy of ROK in Ulaanbaatar and with IOM relevant teams (Finance, Information and Communications Technology (ICT), Human Resources (HR), Evaluation) in Ulaanbaatar, China and HQ: collect and compile feedback, issues, challenges, appreciations; conduct day to day communication and help build productive and positive relations.

4. Evaluate workflow and analyze processing times in the KVAC; evaluate applicants’ feedback and the flow of applicants on premises; draft staffing plans, including the need for temporary seasonal staff; propose to the Project Manager necessary action for staffing changes.

5. Monitor, follow up on and document the administrative aspects of the KVAC, including facilities, ICT issues, budgetary monitoring, and cash management. Produce caseload projections, draft plans for program and administrative changes, and submit to the Project Manager.

6. Draft regular and ad-hoc reports for the Embassy of ROK in Ulaanbaatar and the Project Manager, which include consolidated reports on daily applications count by category, collected visa fees, incidents, complaints, etc. Provide a monthly summary to the Embassy of ROK and the ROK Ministry of Justice, including feedback analysis, contact-centre report, applications count, etc.

7. Contribute to team capacity building: training, testing, and evaluation of KVAC Visa Support Assistants and Supervisors on visa rules, visa policies, IOM regulations and policies; analyze training needs and contribute to the development and implementation of plans based on feedback, sample checks and spot-check results.

8. Facilitate programme integrity by supervising compliance of the KVAC team members with IOM Standards of Conduct; bring any required internal investigations or non-compliance issues to the immediate attention of the supervisor.

9. Arrange briefings, tours and other related activities for visitors, CO and other relevant stakeholders to the IOM and KVAC premises.

10. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Political or Social Sciences, International Relations, Law, Migration Studies, Social Studies or a related field from an accredited academic institution with two years of relevant professional experience; or

• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in supervising and coordinating a large team;

• Experience in migrant-related programmes OR visa related services;

• Experience in customer service;

• Experience in liaising with governmental and diplomatic authorities and national and international institutions;

• Working and living experience in Korea an advantage.

Skills

• Good organizational skills;

• Efficient problem solving skills;

• Effective communication skills;

• Good negotiation skills.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English and Korean is required (oral and written). Fluency in any other UN language is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 14 June 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:

From 01.06.2022 to 14.06.2022

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: SVN 2022 168 Team Leader (KVAC) (P2) Ulaanbaatar, Mongolia (57604629) Released

Posting: Posting NC57604630 (57604630) Released


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