Team Leader

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for almost 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in Waltham Forest. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

What will you do?

• Drive the Waltham Forest Advocacy contract to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth in Scotland.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

Position: Team Leader

Location: Home-based covering Waltham Forest, with the ability to travel.

Hours: 35 hours (Full Time), Monday to Saturday working 5 days out of 6.

Contract Type: Permanent

Salary: Starting at £27,750 increasing to £31,750 per annum Based on annual performance reviews

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You Will Also Receive

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates

Closing date for applications: 12:00pm on Tuesday 15th March 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: Thursday 17th March 2022 or Friday 18th March 2022

The Selection process: Our selection process will be a single stage, combining a written exercise/formal presentation, followed by a panel interview. Interviews will be held via Microsoft Teams, and you will need access to a laptop / PC for the written exercise.

How To Apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

Want to know more about VoiceAbility and the role?

Please call Tim White, Operations Manager, on 07904 804762 for an informal chat.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please email

Equality and Diversity Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.