Systems Analyst

The Systems Analyst (SA) works collaboratively with leaders and engineering teams in translating end user requirements into functional system designs. This role fine-tunes requirements and develops design specifications. The SA identifies and plans technical solutions, writing documents from a technical perspective, creating application models and keeping up on technical and industry developments.

Responsibilities

• Perform all responsibilities in accordance with BECU Competencies, compliance, training, regulatory and Information Protection requirements.
• Contribute to the process and help create a product/program’s business case, lead identifying business value and outcomes and propose viable technology solutions with a focus on reducing technical debt, satisfying regulatory compliance and delivering business features and functional demands.
• Administration of SaaS electronic signature platform (i.e. DocuSign), including permissions management, reporting and assisting future growth
• Assist in administration of other platforms managed by the team, including advanced capture solution and document management platforms.
• Work with the Product Owner, decision makers and leaders to define and document roadmap, sprint-level goals, requirements, user stories and outcomes. Take the lead to elicit, document and communicate user requirements and functional specifications through coordinated workshops, creating use cases and process models.
• In conjunction with the Product Owner, mange sprint backlog, story creation and refinement. Support team in spring execution through entire lifecycle.
• Analyze and refine requirements and acceptance criteria.
• Translate functional specifications to software vendor requirements, coordinate vendor delivery and manage applicable vendor relationships.
• Work with other IT experts to address business, technical and infrastructure needs.
• Oversee test plan and refinement of technical solutions and support testing by facilitating resolution of identified bugs.
• Manage the installation of application patches, configuration as needed for software enablement, releases and enhancements on development, test, disaster recovery and production systems, following IT Change Control guidelines, and develop disaster recovery plans for applications/services. This includes in-house, third-party, SaaS and PaaS solutions.
• Supports business units in documenting and prioritizing business partners’ objectives within their aligned roadmaps.
• Lead their delivery team with activities to identify people, process and system impacts of business objectives for all sizes of products/programs.
• Lead product operational lifecycle, such as application administration support, configuration, coordinating the development and maintenance of manuals/procedures, troubleshooting and maintaining application upgrade and life-cycle activity roadmaps. Includes monitoring performance, discovering variances and proposing necessary changes.
• Manage communication between end users, vendors and IT departments to resolve production and development environment problems.
• Be familiar with security practices and ensure Cyber security practices and policies are managed within their program portfolio.
• Consult, design, implement and provide solution efficiencies to ensure systems meet all data privacy, compliance and regulation requirements.
• Create and iterate technical documentation consistent with software changes.
• Performs technical walk-throughs and demos with development and business stakeholders
• Proactively configure systems based on business drivers and day-to-day systems optimization.
• Lead the creation of system requirement specifications, functional requirements and system/application architecture.
• Create use cases, user stories, business requirement documentation, relationship and sequence diagrams for all sizes of programs/products.
• Prepare user manuals, technical handouts and operational manuals for the deployed application/system.
• Mentor less experienced team members on systems, configurations and tool suite.
• Perform additional duties, as assigned.

Qualifications

• Bachelor’s degree in a technical/related discipline required, or equivalent work or education related experience. Advanced degree preferred.
• Minimum five years of experience working with business software applications required.
• Experience with DocuSign administration or similar electronic signature platform
• Demonstrated understanding of theory and usage of Cloud Computing required.
• Strong with multiple change approaches from Agile, Lean, TDD, Waterfall, etc. and understand the proper use and application of each approach required.
• Capable of supporting and delivering the full system development life cycle and its various phases (including user story creation, test planning, test execution, CICD pipeline support, production implementation and break-fix production issue resolution) required.
• Demonstrated skills with SQL and/or various relational database concepts and languages required, including multiple methods for analyzing, reporting and validating data at the source (eg. SQL queries) required.
• Proven ability to manage solutions delivered in multiple programming languages and technical environments required.
• Understanding of software engineering vocabulary and data architecture. Includes experience working with Azure DevOps, JIRA or other Agile development team tools.
• Excellent troubleshooting and problem-solving skills to identify problems from a functional perspective, specifically when supporting end-user testing and training required. Includes experience using such tools as Splunk, AppDynamics, etc.
• Experienced with multiple methods for creating and communicating strong Business Cases, including financial analysis, strategic alignment and risk analysis required.
• Ability to plan, organize, schedule and implement projects and in accordance with BECU and industry project management methodologies.
• Demonstrated ability to remain informed about the events, trends and developments which affect your role, business area(s) and the Information Technology industry.
• Proficient verbal and written skills to effectively communicate.
• Full-time hours required, with additional hours as necessary.
• Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.