Surge IT and Logistics Support Officer

Organization

iMMAP is an international nongovernmental organisation that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations. Our core philosophy is that better data leads to better decisions and that better decisions lead to better outcomes. iMMAP’s critical support to information value chains helps to solve operational and strategic challenges of our partners in both emergency and development contexts by enabling evidence-based decision-making for better outcomes.

Background

iMMAP maintains a global surge roster of rapidly deployable technical role profiles in the field of information management and other technical thematic areas, through which iMMAP provides surge capacity support to emergency operations and development programmes, through various Surge Tools, such as the Standby Partnership Programme.

The iMMAP Global Surge IT and Logistics Support Officer will work under the direct supervision of the iMMAP Global Surge Senior Information Management Officer. The incumbent will be responsible for maintaining all IT assets (hardware and software) and supporting with the related logistics, procurement and dispatching of IT and Visibility related items, of the Global Surge Team.

The iMMAP Global Surge IT and Logistics Support Officer will work under the responsibility and management of the Global Surge Team and will ensure close coordination with the Global IT Department of iMMAP.

Important Notice

Please do apply to this position, only if: 1 / you are available to commence the assignment on 12 December 2022, if you are the selected candidat and 2/ if you are eligible to work and relocate to Marseille, France.

Description of Duties

· Support with all IT procurement related issues of the global surge team

· Maintain records of purchased IT equipment, including the asset tracking matrix of the global surge team

· Maintain records of purchased licenses and subscriptions of the global surge team

· Receive and dispatch IT equipment, with specific details to surge deployees

· Support with all related tasks as per the supervisor’s request

· Test programs and software on laptops for the global surge team

· Administer user accounts related to the global surge team

· Support with IT related procurement processes, in close collaboration with the Surge Finance Officer

· Receive and dispatch surge related visibility items to surge deployees in a timely and regular manner

· Transfer computer files between platforms

· Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. computers, mobile phones, disk drives, and printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems

Requirements and qualifications

Experience, Education and qualifications

• Degree in an IT related field or demonstrated equivalent experience
• Previous experience in a similar role
• Strong Knowledge of user Microsoft Office tools, JIRA, Trello including user management expertise for softwares such as ArcGIS (including ArcGIS Server), Adobe Creative Suite, PowerBI, Tableau, KoBo and other Information Management software solutions
• Between 1 and 4 years of relevant working experience. Candidates overqualified and with too much experience will not be considered.

Functional Competencies

• Displays cultural, geographical, gender, religion, nationality and age sensitivity and adaptability.
• Presents information clearly and concisely, verbally and in writing.
• Adapts level of language and/or complexity of content to audience.
• Proficient English and French languages.
• Independent, flexible and pro-active professional.
• Understands and masters quickly the context and the environment of work.
• Effectively manages own work related to multiple tasks or activities and is independently able to prioritise amongst tasks.
• Is a problem and solution finder.
• Actively seeks information and opinions of the client to understand their requests and requirements and is able to identify their needs and expectations.
• Is able to explain clearly and professionally the rationale for decisions/outcomes to the client.
• Excellent communication skills (written and oral): Sensitivity to and responsiveness to all partners.
• Ensures respectful, professional and helpful relations with donors and project staff.
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates strong oral and written communication skills
• Demonstrates openness to change and ability to manage complexities
• Responds positively to critical feedback and differing points of view