Supporter Relations Manager

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Supporter Relations Manager’ to join its dynamic Corporate Services Division based in its office located in Waterloo, London. The role will operate on a hybrid/remote basis depending on your location. ]

The purpose of the role is to implement and champion Supporter Relations initiatives and best practice within the organisation through supporter communications, donations and data management within the agreed strategic framework.

The successful candidate must have or be:

· Educated to degree level or equivalent

· Extensive team and people management skills. Experience of managing a team, conducting 1:1’s and appraisal setting team KPI’s and objectives.

· Knowledge, understanding and experience of using Blackbaud’s fund-raising (or similar) database / CRM System

· Strong numeracy and analytical skills

· Ability to strategize, plan, prioritise and delegate to ensure successful delivery of work and projects.

· Well-developed interpersonal skills, with the ability to communicate effectively both verbally and in writing as well as build relationships with people of all backgrounds, levels and settings

· Influencing, negotiating and motivational skills

· Excellent project management skills

· Good knowledge of ICT as well as understanding of communications systems and related issues.

· Experience of working in a supporter/ customer care environment and handling a complex range of enquiries and/or issues

· Previous experience of working within humanitarian and development (third) sector is an advantage

· An understanding of quality assurance systems and standards, in a context of setting, tracking, and delivering within agreed service targets

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit:

https://www.islamic-relief.org/work-with-us/what-we-offer/

PLEASE NOTE: Interviews are expected to take place on 28/03/2021.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer