Supporter Journey Manager

Supporter Journey Manager (1067)

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces?

Do you have demonstrable experience of the principles and practices of supporter/customer relationship development and supporter journey creation?

Do you have understanding of regular giving and/ or subscription marketing programmes, the tools and techniques of building supporter loyalty?

We are looking for a Supporter Journey Manager at a pivotal time of transition and change for the organisation.

What you’ll be doing:

In this role, you will develop and manage inspiring supporter journey(s) for key Oxfam supporter groups, ensuring that their relationship with Oxfam is strengthened over time and that opportunities to diversify their support are maximised. Hold accountability for income targets for each supporter group.

You’ll have:

We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also be / have:

• Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces.
• Demonstrable experience of the principles and practices of supporter/customer relationship development and supporter journey creation.
• Understanding of regular giving and/ or subscription marketing programmes, the tools and techniques of building supporter loyalty.
• Deep understanding of digital marketing and direct marketing techniques, and of audience listening, research and insights approaches.
• High levels of numeracy – the ability to take data informed decisions and to evaluate complex performance data. Experience of budget management.
• Strong relationship building, communications & influencing skills: A supporter centred approach and the ability to build relationships. Positive and solutions focused with the ability to build rapport and effectively communicate Oxfam values.
• Project management Proven experience of planning, implementing and evaluating supporter communications activity across a range of channels.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a part-time, job share, fully or partially home-based.

Our values and commitment to safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment by complying with our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of our organisation.

Conditional offers made in selection stages may also be subject appropriate screening checks. Oxfam GB participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will take into account any live disciplinary sanctions a candidate may have when making the selection decision.

How to apply:

Please upload a copy of your CV and/or Cover Letter to this role.

Oxfam GB is a Disability Confident Employer. Should you be unable to submit your application online and would prefer an alternative method please contact our recruitment team ([email protected]). If you also want to discuss your application, please do contact us as well.

About Us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of an international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.

• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.

• We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.