Support Worker

Service Support Worker (2 x Positions)
Location: Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJ
Hours: 35 per week, will consider part time working.
Contract type: Permanent
Salary: £18,972 – £21,759 per annum
Driving Requirement: Staff use British Red Cross pool vehicles which are a combination of automatic and manual, must have had licence for minimum of 2 years.
Service operating hours: Monday to Friday 11:30am to 8pm (excluding bank holidays).

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.

Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You’ll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Health and Local Crisis Response be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community. Follow up support available to service user for up to 48 hours working closely with the British Red Cross Cheshire East Support at Home team.

A day in the life of a Service Support Worker will involve:

Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
Supporting vulnerable service users who have been discharged from Leighton hospital home.
Transporting the service user home, helping them settle into their home, preparing a light meal and drink and onward signposting.
Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
Responding to referrals from Clinicians and Community Health Professionals
Assess service users’ needs, complete and follow a support plan for the individual.
Supporting service users in the weeks after hospital discharge or to prevent readmission.
Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping.

To be a successful Service Support Worker, you’ll:

Have a full UK manual driving licence.
Have a good knowledge of services provided by the NHS and Social Care.
Be able to make things great. You know how to improve service quality for the benefit of users.
Be professional. You can deal with queries in a diplomatic and confidential manner.
Love being flexible. Working hours out with the norm suits you.

There is no personal care or administration of medication for this role.

Closing date for applications is 18th July 2023 with interviews ongoing and may be before the closing date.

Should you have any questions on this role please email us at quoting vacancy ID 8216

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme– We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis