Refugee Services of Texas
Description: RST Immigration provides free legal services to eligible groups through grants as well as fee-based services. In FY2022 and FY2023, a special focus will be placed on serving Afghans who recently arrived in the U.S. The Support Specialist will provide a warm welcome to clients and potential clients who access RST Immigration services, answering phones and transferring calls, scheduling client appointments, and sorting mail for the appropriate staff. A high level of cross-cultural communication within a fast-paced environment should be expected.
**RST staff currently work a hybrid schedule of three days in the office per week; this is subject to change at the discretion of RST.**
Reception:
- Provide a warm welcome to clients and potential clients who access the office. Greet and direct visitors as well as advise staff of appointments.
- Schedule appointments and coordinate schedules for staff
- Coordinate incoming calls, including connecting callers to staff in a friendly manner as well as managing multiple phone lines
- Conduct preliminary screenings for walk-in clients and distribute resource materials to clients
Administrative duties
- Provide general administrative support for office and staff
- Provide daily management and organization of mail, including sorting, processing, and copying mail
- Complete and submit purchase orders that maintain adequate office supplies
- Assist with data entry to agency, LawLab, and funder databases and any reporting as needed
- Preserve privacy and strict confidentiality of client personal information
- Identify and implement solutions to improve office workflow
- Attend staff meetings on a weekly basis and as needed
- Assist in other duties, tasks, and responsibilities as identified
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Qualifications
- Bachelors degree and non-profit social services experience preferred
- Must have excellent cross-communication skills both verbal and written in English and Spanish, Dari, and/or Pashto
- Experience working with diverse populations desired
- Experience managing multiple phone lines and incoming visitors simultaneously
- Must be flexible, capable of working independently under pressure and managing multiple priorities
- Excellent computer skills including Microsoft Office applications (Word, Excel, and Outlook) as well as Google calendaring