Supply Chain Management Systems Adoption & Helpdesk Adviser Norway Oslo

An exciting opportunity to work in the Supply Chain Management department in Norway.

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a highly qualified, resilient and dynamic Supply Chain Management Systems Adoption & Helpdesk Adviser Norway. The SCM Systems Adoption & Helpdesk Adviser will be responsible for the following:

• To develop and implement communication and change management strategies for NRC’s Warehouse Management system (WMS) and other future supply chain systems in the context of the modernization project.
• Resolving service tickets in accordance with the agreed upon Service Level Agreement.
• Finally, this position will also support the modernization project with the implementation of new modules and their transition into business as usual (BAU).

What you will do

1. Responsible for the design, setup and maintenance of the overall WMS capacity building and communication strategy/plan and its successful delivery.
2. Responsible for planning, designing and the delivery of relevant training material to the identified stakeholders.
3. Support in the testing and delivery of new modules and features and ensure a smooth transition towards business as usual (BAU)
4. Ensuring that the end user perspective is captured and relayed to the Project Manager.
5. Responsible for the timely resolution of service requests as agreed upon in the Service Level Agreement (SLA).

Please download the detailed job descriptionto learn more about the position.

What you will bring

• Minimum 3 years of experience from working with Change Management
• Experience in digital systems and approaches, preferably with SaaS/cloudbased solutions
• Experience in digital systems and approaches
• Documented results related to the position’s responsibilities
• Experience from working in complex and volatile contexts

What we offer

• Duty station: Oslo, Norway, or can be hosted in any NRC representation offfice
• Contract: Fixed term (Upto 31/12/2025)
• Salary/benefits: grade 8 on NRC’s regional salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.

When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.

Submit your application and CV in English, taking care to attach your latest CV.

Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.

Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

If you have any questions about this role, please email [email protected] with the job title as the subject line.

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