Wayfair
Upon joining our team, we will offer you the opportunity to broaden your skills throughout the operations team, learning the core supply chain skills needed to support a thriving and growing e-commerce operation. We offer set Monday – Friday working hours and all of our new hires take part in an onboarding program which introduces you to Wayfair and Wayfair specific knowledge and skills. After this, you will receive continuous training and support and the opportunity to make an immediate impact on the success of the company.
What You’ll Do
- Be the go-to person for our suppliers for day-to-day operational issues and train and educate them on the use of Wayfair’s order management tools
- You will act as an expert for our Customer Service department with regards to supplier-related issues
- Work effectively across teams and departments to ensure efficient collaboration
- Think pro-actively and critically about our internal processes to improve efficiency, effectiveness and customer experience
- Act as a problem solver to root cause issues and react quickly for resolution of issues
- You will ensure that customers are given up to date information on their orders
- Build a rapport with our suppliers and internal stakeholders to ensure customer experience is met
What You’ll Need
- You MUST have strong verbal and written communication skills in both Polish and English.
- Experience working in customer support environments, ideally (but not essentially) engaging with external partners (suppliers, vendors, carriers)
- You will have the ability to work collaboratively and foster great working relationships with various stakeholders
- You will show demonstrated problem-solving skills and creative approaches to issues as well as experience leading/driving projects/initiatives.
- Ability to work with a great level of autonomy, to prioritise tasks efficiently and to quickly adapt to change
- Strong IT skills and experience working with Google Suite &/ or Microsoft Office.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
By submitting your application, you acknowledge that you have read and understand the Candidate Privacy Notice available here, and that the information you submit as part of your job application will be used in accordance with such notice. You consent to the processing of your information as described in the Candidate Privacy Notice, including that your information may be transferred to other jurisdictions in the United States, the UK, and the European Union, and, that in some circumstances, Wayfair may share your information with trusted third parties, to assist in certain phases of the hiring process (such as conducting background checks).
To apply for this job please visit join.com.