Supervisor, Services to the Armed Forces/Intl Services Program

Job Description

The Services to the Armed Forces (SAF) mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals, and conduct emergency communication. But, we also continually adapt our traditional services and create new programs to meet the needs of today’s military member, veterans and their families.

The American Red Cross is currently seeking an Supervisor, Services to the Armed Forces/Intl Services Program for our Los Angeles, CA location.

Supervise team to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Manage the daily operations and provide guidance, support and assistance to Red Cross offices in establishing, growing and maintaining programs and services. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities

1: Provide guidance, support and assistance to Red Cross field personnel, and ensure programs and services are carried out consistently and in accordance with specified Red Cross policies and procedures within their assigned area. Responsible for management of a team which may include hiring, assigning work, coordinating, training, coaching, and evaluating performance of staff.

2: Build and cultivate external relationships with community leaders, military leaders, government and civic organizations and other charitable agencies. Outreach includes command meetings, education briefings, presentations or information sessions with community service organizations, local schools, etc.

3: Manage a volunteer program to meet the workforce model and enable delivery of programs and services. Assist with developing recruitment plans and ensure volunteer staff ratio reflects the diversity of the population being served.

4: Ensure the efficient and consistent delivery of programs and services to all clients in assigned area, including follow up and referrals.

5: Provide assistance on projects and work assignments as needed. Monitor and report on the outcomes and results of programs and services to ensure organizational accountability and make recommendations for continuous improvement to ensure metrics are consistently met.

6: Manage expenditures to ensure programs are operating within budget.

Scope: Direct daily operations of work unit.

Qualifications

Education: Bachelor’s degree required. Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Management Experience: 1 year of lead or supervisory experience.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Skills & Abilities: Must be able to operate independently, with initiative, and manage an assigned area of responsibility, with general supervision. Strong computer skills are required. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Strong interpersonal skills and the ability to work with multiple priorities are essential. Familiarity with military culture, regulations and protocol is strongly desired. Ability to work on a team.

Travel: Travel may be required.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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