Summer Intern (Voice Operations)

Job Description

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important To You Is Important To Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America’s Best Employers
• Newsweek Top 100 Most Loved Workplaces
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

IT Infrastructure & Engineering is responsible for the entire life cycle of network, voice, video, compute and storage platforms by delivering high quality technology solutions enabling business outcomes. Our mission is to engineer and maintain these systems ensuring secure, highly available and scalable platforms in support of network and voice communications, core banking, ATM & POS processing, data storage/recovery, application hosting and integration. In addition, the engineering teams offer 24×7 technical support for many critical business functions and member facing channels.

Our ISD intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high-quality support that our members deserve. To be eligible for this position candidate must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing his or her professional skills.

Joining this team will allow you to gain exposure in the following areas:

• Plan, implement, operate and maintain Navy Federal’s Voice Services and associated

subsystems and equipment. Program system software, monitor system performance and make

recommendations to improve system performance and lower costs

• Conduct detailed system analysis and develop procedures for system management
• Customize and administer Voice related software applications management to include planning

and implementing upgrades, system configuration management, programming, and maintaining system

through all phases of system software/hardware life cycles

• Research, analyze, and resolve problems and system events, issues and/or program deficiencies
• A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter” button during your application.

Responsibilities

• Performs work in support of assigned IT group – duties may vary depending on assignment
• Applies knowledge gained from degree program in day-to-day duties/responsibilities
• May receive guidance and direction from management and/or senior-level staff
• Leverage technical knowledge and skill
• Works within established standards, change control, policies, and procedures
• Provides exceptional customer service
• Performs other related duties as assigned

Qualifications

• Ability to present findings and conclusions clearly and concisely
• Ability to exercise initiative, produce desired results and achieve objectives
• Effective attention to detail
• Effective research, analytical, and problem-solving skills
• Effective verbal, written and interpersonal communication skills, including skill in

negotiating and persuading others

• Experience which demonstrates a high degree of maturity, objectivity, tact, integrity,

and sound judgment

• Ability to apply sound judgment in analyzing and organizing problems
• Effective planning, organizational, and multi-tasking skills
• Ability to work independently and effectively as a member of a team with a cooperative,

positive attitude

• Experience with PCs and related software such as Microsoft Office (e.g., Excel,

PowerPoint, Word, Visio etc.)

• Must be entering Sophomore or Junior year
• Experience with troubleshooting and/or telephony

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $15.00 – $30.10 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 12/31/22

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.