Summer Intern (Transaction & Document Processing Fulfillment)

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important To You Is Important To Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America’s Best Employers
• Newsweek Top 100 Most Loved Workplaces
• 2021 People Companies that Care
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Fortune Best Workplaces for Millennials
• Computerworld® Best Places to Work in IT

Basic Purpose

Transaction & Document Processing (TDP) consists of eight business areas that process every Mobile, ATM, and Mailed check deposit, ACH payment, and paper document that Navy Federal receives. In addition to ensuring our members receive their funds in their accounts accurately and quickly, we take pride in identifying and preventing fraudulent transactions.

Navy Federal Membership is growing rapidly—and deposits transactions are growing with it. As those transactions grow, TDP is continuously pursuing ways to optimize staffing, automate manual processes, and forecast future volume to ensure we’re prepared to facilitate the payments and deposits processes and protect our members funds.

The Summer Intern will work in a flexible hybrid manner and report to one of our main campuses. They will provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. They can also expect to perform research and document fulfillment tasks for requests initiated by members and internal business areas.

• A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter” button during your application.

Responsibilities

• Provide support and contribute to small projects or portions of larger projects
• Provide comprehensive day-to-day operational support
• Perform daily request distribution tasks such as researching, printing, packaging, and delivering requested items upon fulfillment with a high level of accuracy
• Research member account information to confirm destination of requested mail and accuracy of documents produced by the automated system
• Research, process and distribute exception items such as rejected, back-office and missing items from existing image repositories to requesting parties
• Provide direct member service in high volume situations

Qualifications

• Must be pursuing an undergraduate or higher degree from an accredited college/university
• Quick and agile learner
• Good communication and presentation skills
• Ability to work independently and think outside of the box
• Strong strategic, critical, and analytical thinking skills
• Ability to maintain confidentiality and demonstrate integrity
• Basic knowledge of financial services/payments a plus

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $15.00 – $30.10 Hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 12/31/22

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.