Summer Intern (Business Operations Analytics)

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important To You Is Important To Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America’s Best Employers
• Newsweek Top 100 Most Loved Workplaces
• 2021 People Companies that Care
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Fortune Best Workplaces for Millennials
• Computerworld® Best Places to Work in IT

Basic Purpose

Transaction & Document Processing (TDP) consists of eight business areas that process every Mobile, ATM, and Mailed check deposit, ACH payment, and paper document that Navy Federal receives. In addition to ensuring our members receive their funds in their accounts accurately and quickly, we take pride in identifying and preventing fraudulent transactions. Our 300+ employees are located in Pensacola, San Diego, Winchester, VA, and at our headquarters in Vienna, VA.

Navy Federal Membership is growing rapidly—and deposits transactions are growing with it. As those transactions grow, TDP is continuously pursuing ways to optimize staffing, automate manual processes, and forecast future volume to ensure we’re prepared to facilitate the payments and deposits processes and protect our members funds.This role will be a member of the Business Operations Analysis (BOA) group – a group of business intelligence professionals from diverse backgrounds with a variety of skill sets. The BOA team has a wealth of expertise in Business Intelligence, Workforce Analytics, Project Management, and Process Improvement. We apply these skills daily as we support Transaction & Document Processing with workforce optimization and business operations analytics.

Responsibilities will include forecasting payment and deposit trends to assist scheduling and staffing and then create and propose recommendations to management and leadership. Areas of focus may include operational dashboard creation, machine learning model optimization, and process mapping. It will be essential for the team member in this position to be a quick learner—to understand the business needs and determine how to answer them using data and analysis—and then use that information to propose recommendations to business leaders.

• A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter” button during your application.

Responsibilities

• Provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making
• Apply industry best practices and standards to create optimum solutions that improve business performance
• Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives.
• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business-related issues
• Develop and present proposal on findings from analysis and research to management up to and including senior executives
• Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team

Qualifications

• Must be pursuing an undergraduate or higher degree from an accredited college/university
• Experience with research, analysis, and data manipulation
• Experience using data and analytic tools such as: Tableau, SQL, Python, R, or PowerBI
• Good communication and presentation skills
• Comfort working with large datasets and telling stories with data
• Ability to work independently and think outside of the box
• Strong strategic, critical, and analytical thinking skills
• Basic knowledge of financial services/payments a plus

Hours: Monday – Friday, 8:00AM – 4:30PM (Subject to change based on business need)

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $15.00 – $30.10 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 12/31/22

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.