Summer Associate Graduate Intern (Member Research & Intelligence Segmentation Strategy)

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important To You Is Important To Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America’s Best Employers
• Newsweek Top 100 Most Loved Workplaces
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

Segmentation Strategy is a team of Data Scientists with the skill, expertise and infrastructure to mine big data to detect, decipher, and predict consumer needs. We combine analytics with a lot of creativity to untangle the data hairball to reveal rich customer narratives.

Our activities include building machine learning models to predict the right products for the right customer, segmenting customers into groups based on their needs and behaviors, forecasting business metrics for planning, and analyzing unstructured data/text to hear the voice of our customers.

The ideal Summer Associate will be a passionate and curious individual with a combination of problem solving and storytelling-skills and one who would love the team and its approach to solving problems that makes Marketing fun. Responsibilities will include collecting, cleaning, and analyzing data and trends to identify marketing opportunities, create and prioritize actionable recommendations and produce a compelling narrative to influence stake holders. Areas of opportunities include analyzing new machine learning capabilities in our marketing automation tool, understanding customer loyalty through their behaviors, analyzing customer calls to understand their pain points, and discovering strategic opportunities.

The Summer Associate Graduate Intern Program is a 10+ week graduate internship program beginning in May 2023 and ending in August 2023. The intention of this program is to hire graduate interns who prove their aptitude into full time roles following graduation. To qualify for this position, applicants must be currently pursuing a graduate or PhD level degree from an accredited college or university with an anticipated graduation date of December 2023 or later.

Responsibilities

• Assess the marketing landscape to identify best practices, shifting trends, and areas of opportunity
• Analyze member data to identify opportunities to better understand and predict customer needs and behaviors
• Analyze available machine learning capabilities that can enable better personalization for customers
• Develop and prioritize recommendations for strategic initiatives
• Develop and present analytic findings stakeholders including senior executives
• Become acquainted with the functioning of the team

Qualifications

• Currently pursuing a graduate degree in Data Science, Business Analytics, Statistics, or other related degree
• Experience with data extraction/wrangling
• Experience using analytic tools such as: PowerBI, Databricks, SQL, R, Python, PySpark
• Good communication and presentation skills
• Comfort working with large datasets and telling stories with data
• Ability to work independently and think outside of the box
• Strong strategic, critical, and analytical thinking skills
• Basic knowledge of marketing a plus

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: Remote | 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $41.00 – $46.00 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.