Student Success at Masterschool

We are a global network of career-training schools led by industry experts and driven by the success of our students. We developed a proven process to seek, identify, and train students for tech careers, while allowing them to focus on their studies and pay no tuition until they are hired.

Tasks

• You are the student’s go-to. You will be the student’s point of contact whenever they face a challenge, need a friendly motivational nudge, or require assistance with getting back on their study tracks with their peers.
• You will provide constant support to students in the form of live chat, hosting weekly live sessions and one on one sessions.
• You will lead the daily cohort communication, providing information about the weekly schedule, extracurricular activities and collecting weekly feedback.
• You will monitor the students job-search progress and assist them with different individual struggles.
• You will document and report on the students’ progress and successes.
• You will create a lively and vibrant student community through live events and async communication.
• You will collaborate with Partnerships Managers, Designers and Product Managers to develop, improve and support the students’ day-to-day experience.
• You will work in collaboration with academic mentors to address learning gaps (soft/hard skills).

Requirements

• Building a strong relationships with people, understanding their needs and goals, identifying creative solutions, and manages action items through to completion.
• Proven track record of delivering high customer satisfaction.
• Acquainted with tracking systems (e.g. CRM) monitor all student-related activities, pipeline management.
• Works to realize business value and expand student relationships through deep knowledge of student needs, rather than a feature list.
• High proficiency and excellent communication skills in English and German, verbal and written.
• Possesses the ability to work independently and as part of a team.
• High ability to quickly adapt to a dynamic environment.
• Ability to quickly learn new concepts is necessary.
• Self-motivated, independent, detail-oriented.