Student Recruitment Advisor (Contact Centre Sales) – Greenford

Are you a highly motivated salesperson with a drive to succeed? Do you want to be part of a supportive team where we strive each day for excellence?

At GBS (Global Banking School), we invest in our people and our students are at the heart of everything we do. Our mission is to change lives through education, and we take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector.

We are proud to be a certified ‘Great Place To Work’ and have achieved outstanding results for the third year running in the National Student Survey, with an incredible 91% overall satisfaction rating in 2022.

In this role you will be based in Greenford, West London, in a beautifully refurbished building within a brand new office space.

The Student Recruitment Advisor is responsible for promoting and selling the programs of the University to potential students, responding to enquiries from potential students on various courses, and identifying the appropriate courses to meet their goals.

Main Responsibilities

• Making outbound calls to convert prospective student (warm) leads into applications for study.
• Developing and sustaining solid relationships with prospective students and company stakeholders.
• Reaching out to prospective students who have submitted an interest in our courses, with the aim of supporting them through the application process, through to enrolment.
• Handling inbound enquiries from multiple channels, including telephone, email and web chat.
• Analysing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.
• Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
• Support the development of the student journey by identifying and reporting back on issues and trends.
• Travel to other GBS campuses may be required from time to time, in accordance with business need.

Requirements

• Able to communicate effectively, with empathy, by phone, face to face and in writing.
• Experience of working in a customer facing environment.
• Commitment to providing a first-class service to students.
• Experience of working positively and effectively with others.
• Able to receive and process information quickly and accurately under time pressure.
• Well-developed skills in organising self (tasks, priorities, and time)
• Proficiency in all Microsoft Office applications.
• Excellent analytical, problem-solving and management skills.
• Exceptional negotiation and decision-making skills.
• Strong business acumen.
• Detail-oriented.

Other Information

GBS is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.

We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector.

We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve.

If you’re looking to make a real difference with your next career move, why not join us.

GBS values diversity through the wide range of backgrounds, experiences, views, beliefs, and cultures represented within its staff and student groups. We aim to embrace diversity in all of its activities and proudly acknowledge that variety and difference are intrinsic to the wellbeing and future development of GBS.