Student Experience Coordinator

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. We are ranked in the world’s top 350 HEIs in the 2021 Times Higher Education World University Rankings and in the top ten mainstream universities in the country for the proportion of UK undergraduates in employment 15 months after graduating. We have campuses in Cambridge, Chelmsford, London and Peterborough with around 2,500 staff and 35,000 students from 180 countries. With a focussed civic mission, we are committed to working with others through education, research and knowledge exchange to enhance the economic, cultural and social wellbeing of the communities in which we work and live.

About The Role

If you have the passion and enthusiasm to assist us in achieving our goals of improving the experience of all our students, we’d love to hear from you.

Student Services are made up of many different specialist teams and we pride ourselves on giving all students the support they might need including support with their transition into university, wellbeing, help with managing their money, preparing for work, study skills and much more.

In this role, the Student Experience team within Student Services are looking for someone with excellent customer service skills who also understands the importance of promoting engagement and community building. You’ll have experience of supervising volunteers or colleagues with skills in training, coaching and mentoring. Our student support is provided in person, by telephone and online via email or chat so excellent communication and interpersonal skills are really important as is having a sound judgement when dealing with confidential information. You’ll have a positive can do attitude and be self-motivated, flexible and innovative when taking on new projects. Having the confidence to liaise with a range of people and talk/present in front of colleagues and students is a must for this role.

Having obtained a degree, or be part qualified in a relevant qualification at degree level, you’ll be IT literate with a sound knowledge of Microsoft Office. You’ll also have the ability to learn new software packages with confidence in maintaining records and analysing data and trends.

Informal enquiries can be made to Jamie Carson, Student & Customer Experience Team Manager at [email protected] .

Find out more about working with us .

We offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.

Committed to being inclusive and open to discuss flexible working.

Guidance Notes

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.