Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team
Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support – not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. At Stripe, managers grow teams and inspire them to do their best work.
What you’ll do
As the CorpTech Services Help Desk Manager you’ll have a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. You’ll be accountable for driving improvements in areas including workstation provisioning, user accounts, audit and compliance and equipment retrieval. Additionally, this role would oversee crucial functions such as end-user resource capacity planning (SW licensing/workstation and peripheral inventories/etc.) and hardware and software standards.
Responsibilities
Lead 8 – 10 individual contributors and contingent workers in a hybrid environment, onsite responsibilities
Have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology.
Possess superior technical aptitude, and the ability to deal patiently with people in a wide variety of situations.
Possess strong analytical skills with demonstrated problem-solving ability.
Have a proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible.
Drive automation across all your products
Bring a process-driven mindset to the team
Establish metrics to track the operational efficiencies of all Service Desk Operations Products
Build a strong network and influence effectively across the People team, IT, functional onboarding partners and Vendor partners.
Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
3+ years Management experience and a proven history in IT Operations, Service Desk, Technology Support and Customer Service
Successful track record of delivering support to remote sites as well as ability to work onsite, hybrid schedule
Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines.
You’re a self-starter who loves to own things from start to completion. You make things happen and don’t need to ask for permission first.
Preferred Qualifications
A healthy skepticism for the status quo and an unwillingness to settle.
An empathetic leadership style and have a strong self-awareness
To apply for this job please visit stripe.com.