Store Operations Specialist

Our Story: Papa Murphy’s is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger. We know our product is better than our competitors. The fact that our pizza is take ‘n’ bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy’s, we don’t think it’s cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Store Operations Specialist role has many other rewarding benefits as well.

Position Overview: In this engaging support role, the Specialist, Store Operations champions Papa Murphy’s commitment to quality, service, integrity, and teamwork by:

• Using business analytics and strategic thinking to partner with franchise owners to drive their business, conducting Brand Standard Assessment visits for stores within appropriate timeframes.
• Supporting New Owners (transfers) during the 1st week of store openings with store operations and PMI systems, ensuring brand standards are being implemented.
• Supporting new Franchise Owners with organizing and training crew members and store managers in-store during new store openings or as needed.
• Training Franchise Owners on topics to include, but not limited to, Papa Murphy’s operating systems, point-of-sale system, procedures, and brand standards.
• Partnering with field teams to improve the operations and performance of existing stores.
• Analyzing insights from data in SMG, Steritech, Menulink, and ProfitKeeper to identify areas of opportunity for existing stores.
• Tracking and monitoring new store openings dates.
• Planning and managing any necessary store visits, keeping travel costs within budget.

What we bring to the table:

• Fast paced environment, with room for growth
• Competitive employee benefits & 401k
• Flexible working hours
• Opportunity to work with amazing teams
• PIZZA!
• Tuition & education assistance

What you bring to the table:

• Positive and outgoing personality with strengths in empathy and problem solving
• Excellent verbal and written communication skills with the ability to effectively communicate with all levels of employees and Franchise Owners
• Highly self-motivated with the ability to work autonomously
• Effectively prioritize and execute tasks in a high-pressure environment
• Ability to motivate and influence others in order to achieve desired results
• Ability to analyze insights from data to positively impact a store environment
• Ability to travel up to 75% with overnight stays required.
• Ideal candidate will reside in one of the following markets-Minneapolis MN, Salt Lake City UT, Denver CO, Portland, OR or Seattle, WA

Foundations of your career:

• 5+ years of experience in Food serve / store management – multi-unit management is a plus
• ServSafe® certified
• Strong computer skills, including prior experience using Microsoft Office – Word, Excel, Outlook, PowerPoint
• Experience working in Tableau, preferred but not required