Standard Operating Procedure (SOP) Manager | Al Futtaim Automotive | Dubai

Job Requisition ID: 108883No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You���ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.Come join us to live well, work better, and be the best.About The RoleJob role is to manage the SOP for Automotive Sales & Aftersales process. Activity includes creation of SOP with respective business owner, quarterly reviews to check any amendment is required, liaise with the training and process standard team to ensure the training content is in-line with the SOP and Process structure. Candidate should have ability to manage multiple stakeholders and skill set to document and visualise the SOP in a standard and structure format. The job scope includes both the customer facing and internal processes.The role will be based at the Aftersales Centre of Excellence division (ASU) in the Al-Futtaim Automotive. The division is responsible to support and manage the aftersales business across all brands in the UAE and International.Some Key ResponsibilitiesCreate SOP for customer interaction and internal process for the aftersales workshop process (Appointment to Delivery)Create SOP for customer interaction and internal process for the vehicle sales process (Used & New)Clearly define difference between SOP, Policy and Work instruction in each SOP.Prepare SOP tracker sheet to visualize quarterly reviews with the business ownersAbility to prepare the SOP in the required tools ��� Visio, Blueworks, video SOP.Alignment of SOP in the training content for the associates for each brandPrepare and publish SOP adhere test for associate to understand the success and gapsManage data base of SOP and publishing processCreate tool kit for new joiners in the business including the system flow information.About You Qualification Minimum Experience: Minimum of 5 to 7 years. (Preferably in Automotive). Specific experience SOP management would be added advantage. Job-Specific Skills: Strong working knowledge of MS Office, VISIO. Ability to Lead project Ability to Manage big teams (People Management) Ability to Manage Stakeholders Ability to Transfer knowledge Ability to think ���Out of Box��� Ability to train and coach, build relationships and utilize skills appropriately Ability to maintain fair, consistent set of standards Ability adjust priorities and structure time wisely in a fast paced environment Ability to handle the pressure. Behavioural Competencies: Excellent written and verbal communication skills Time bound commitment. Kaizen cultured Customer focused Team work Analytical System and process orientedWe���re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click ���apply���: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.