SPINCO UniQuality Data-Steward – Remote

Location: any MSF office *

Contract: permanent at 100%

Starting date; January 2024

Deadline to apply: 31st of december, 2023

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information, and support to the MSF movement, and implements international projects and initiatives as requested.

II. POSITION BACKGROUND

Coordination and Source of Product Information (SPINCO) was created to maintain consistency in the choice of medical and non-medical articles between MSF sections in order to improve MSF interventions, while taking into account field realities.

SPINCO is the driver for effective collaboration across the movement to deliver a central source of trusted product information that enables continuous process improvements. SPINCO contributes to MSF’s social mission by enabling improvements in field operations through the provision of product information to all layers of the organization. This enables product quality and visibility for better quality of care, enables assortment management, improvement in supply chain performance and increases overall interoperability whilst reducing duplication of effort. SPINCO’s core role is coordinating the expression of the demand of articles (medical and non-medical) and ensuring it is properly translated for supply whose role is to fulfil that demand (see SPINCO site).

In 2018, UniQuality was implemented as the unique central quality assurance database of MSF, containing the quality assured drugs, medical devices and specialised food validated for use in MSF’s projects. It is used by the MSF’s International Pharmacist Network, International Specialised Foods Network, and International Medical Devices/In-vitro Diagnostics Network, and Supply Centres to allow access to the most up-to-date validated product-manufacturer information.

In 2022, the UniMed project was launched to add more information to UniQuality and automate the dissemination of this information to the supply centre ERP Systems. This position will support the UniQuality Product Owner and International QA Coordination teams to ensure the accuracy of quality review information being added to the UniQuality database.

In 2023 the medical device repository project started to compile all the regulatory documents for medical devices, to facilitate importation procedures for the field…. One central place for the documents for the three ESC’s. The field has access to the repository

III. PLACE IN THE ORGANISATION

• The person reports to the SPINCO Data Stewards Coordinator with a functional reporting line to the Quality Assurance coordinators.

• The person will closely coordinate with the Data-Owners in the International QA Coordination teams and the European Supply Centres

IV. OBJECTIVES OF THE POSITION

The objective of the position is to ensure the trusted Quality Review information included in UniQuality is complete, accurate and available for the relevant MSF stakeholders. In charge of guaranteeing the quality of the information and the coherence with Quality Assurance processes, the Data Steward acts as a facilitator, coordinator and taking into account the needs of the different stakeholders to find suitable solutions as issues arise.

The SPINCO UniQuality Data Steward’s role is to safeguard the quality of information in the UniQuality (Drugs, Medical Devices, Specialised Food) database, in line with the current rules and policies. S/he supervises and checks the completeness and accuracy of the regulatory documents uploaded in the medical device repository and linked to the quality reviews in UniQuality.

S/he will act as primary point of contact in case of questions about rules or non-conformity of information contained in UniQuality. S/he will develop a plan to gradually introduce a data quality and reporting plan to ensure trust is maintained.

V. MAIN RESPONSIBILITIES.

• Create, formalize, enforce and improve/update rules for the creation of Quality Reviews according to the data governance system and the MSF Qualification Process, with the agreement of stakeholders (IO QA Technical Officer,IO QA Coordination Teams, European Supply Centres Quality Assurance referents).
• Create /validate the entities, which are displayed in UnQuality/Unilocal and Medical device Repository
• Propose updates for working instructions for UniQuality as necessary, in collaboration with the UniQuality product owner.
• Develop an action plan to review and improve the quality of information expressed in different phases considering the needs of stakeholders and feasibility with the capacity available at MSF in collaboration with the UniQuality and UniLocal product owners.
• Ensure data is up to date and accurate, including:

– Check that Quality Reviews created in UniQuality align with the current rules and policies and are complete

– Removing duplicate information

– Ensure coherence with information stored on Sharepoint Documents

– Maintain coherence of Quality Reviews with Unidata information (lifecycle, Standardisation)

• Answer and follow-up outstanding questions/feedback regarding Quality Reviews with the relevant data owners and adapt the information when needed.
• Implement an annual report/control on data quality of UniQuality by defining the quality criteria and setting the KPI in collaboration with the QA coordinators
• Contribute the improvements in UniQuality platform in collaboration with the UniQuality Product Owners
• Facilitate regular communication with data owners and users regarding changes and updates of information and other pertinent topics.
• Train and educate the new UniQuality Product Owners and UniQuality users by developing e-learning tools, and organizing training sessions in collaboration with the UniQuality technical officer
• If required: Ensure that the rules set for the uploading and tagging of regulatory and quality documentation in the MD repository are followed according to the data governance system defined between the IO MD QA Coordination, ESC QA, RA Pharma, field users, and the MD Repository Product Owner.

VI. JOB REQUIREMENTS:

• Bachelor degree in pharmacy or paramedical sciences
• Experience working with Medical Quality Assurance process and platforms
• Computer & analytical skills, including Microsoft, Excel are essential
• Proficiency in English (both speaking and writing) and knowledge of French
• MSF field or Supply experience in a medical position is an asset
• Fast learner, able to adapt quickly to a changing environment
• Customer oriented, resilient, with good people and communication skills
• Self-motivated, with an interest in problem solving
• Excellent time management skills, with the ability to prioritise and multi-task depending on the needs.
• Focused, with attention to detail as required for data entry/modification in live database
• Technical writing capacities.

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.