Specialist – Product Operations Analyst – 4224

About the company:
Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job:
We’re looking for a technical product manager enthusiast who can support our agent platform, product team. The ideal candidate has a product mindset and is able to drive discovery and delivery processes. Preferably with a technical background in engineering or a good level of understanding of technology. Knowledge of back-office tools and business operations will be highly appreciated In this dynamic role, you will dive deep into the agent and customer-enabling products and work directly with our other product and engineering teams to ensure our platform can provide high-quality service to fulfill the needs of our customers.

Responsibilities:

• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams.
• Be the voice of the customer-agent for the product team throughout the entire product development lifecycle, from definition to sunsetting of the product.
• Collaborate with product teams, engineers, and stakeholders to ensure a solid and well-rounded understanding of products and developing needs.
• Be the high-availability resource for answering questions posed by engineers and designers about stories in the backlog on a day-to-day basis.
• Author of user stories and acceptance criteria.
• Ensure that story content and prioritization is aligned with larger strategic objectives.
• Attend standups, grooming meetings, estimation meetings, retrospectives, and other key meetings for the scrum team.
• Manage scope and drive trade-off decisions in conjunction with external stakeholders.
• Identify blockers that will impact timeline, scope, cost, or other project variables and escalate to the appropriate stakeholders.
• Serve as a trusted advisor to internal teams like Hotels, Flights, etc.

Profile Requirements:

• Problem-solver – you are effective at diagnosing root cause issues and developing creative approaches for solving challenges.
• Customer-centric – you have a customer-first mentality, and are effective at working with people with varying degrees of technical ability.
• Organized – you are effective at working with multiple teams at once, and are adept at prioritizing across competing priorities; you have strong project management skills.
• Technically adept – you are familiar with and adept at working within a micro-service and event-driven architecture.
• Analytic Thinking – you know how to read log files and data dashboards to detect patterns of potential issues.
• Communicator and relationship builder – you have extremely strong communication skills; you’re effective at communicating and building relationships with all 3 types of stakeholders you’ll be working with – Product team, Software Engineers, and external technology providers.
• Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business
• Software engineering or computer science background is appreciated
• Experience with modern technology stacks, including cloud, Google Analytics, microservices, API’s, etc.
• Experienced in leading cross-functional teams
• Proficient in data analytics using Excel and Tableau (nice to have)
• Experience with supporting tools like Jira, Slack, and Kibana
• Candidate must be an Arabic speaker with very strong communication skills both in Arabic and English.