Specialist Housing Manager

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – our customers always come first.

Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.

About the Role and Person

• 35 hours per week
• Permanent

Your core role and focus

Specialist Housing comprises of Temporary Accommodation, Supported Housing and also Housing for Older people. The Specialist Housing Manager will support the Head of Specialist Housing in the development, adoption and performance monitoring of Accent’s Specialist Housing Offer

This role will lead and manage the Specialist Housing Team Leaders and wider team members to achieve its goals and maximise efficiency by achieving true Value for Money (VfM).

This role will achieve success by meeting and exceeding customer satisfaction and KPI targets. and leading an environment that fosters a culture of continuous performance and service improvement.

You will maintain departmental relationships ensuring our service delivery embeds a proactive policy and regulatory environment, ensuring our customers live safe fulfilled lives for longer.

We want our people and our customers to be proud of the services and homes we provide, and you have a key part to play in this.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

List:

• Manage, support, and motivate the specialist housing team at an operational level to meet its core objectives to deliver a high-quality specialist housing services.
• To lead and manage on service charge and budget management within your area
• To lead, manage and drive performance around rental income collection, void loss, ASB estate standards
• Develop and deliver an annual team service plan linked to the company goals and strategy
• Monitor and evaluate individual/team performance on a regular basis by outlining what is expected within each role at each level of your area structure in their roles and behaviours against agreed budgets and targets and take corrective action where this is required.
• Investigating complaints at stage 1 of Accent’s complaints process and leading the imbedding lessons learned
• Contribute towards the development and improvement of specialist housing services by being accountable for all company targets met and/or exceeded against your property and tenant portfolio.
• Promote “best in class” customer care alongside customer centric behaviours.
• Promote safe working practices within the specialist housing team ensuring that all H&S, compliance and regulatory procedures are fully delivered in all schemes.
• Manage, support and motivate the specialist housing team to meet its core objectives ensuring the management of their respective budgets.
• Responsible for keeping records of health and safety breaches or incidents and for reporting these to the Head of Specialist Housing.
• To provide out of hours cover on a duty rota basis

For a full job description of this role please visit our website.

Location

The successful candidate will be required to live within a commutable distance to our Office in Peterborough and Camberley.

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs, it is important to customers to have visibility from the managers.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £46,143 per annum for applicants who fully meet the requirements of the post.

This post will also receive a car allowance of £1,250 per annum.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
• Employee Assistance Programme
• “Hapi” Benefits App with multiple discounts.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

If you are already working for Accent, please email your “Expression of Interest” to [email protected]

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.