Sr Mgr Communications

Department

Communications & Outreach

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job DescriptionJob Summary
Lead an internal communications team while providing strategic communication counsel, development, and execution of high-level communication plans. Collaborate with Leaders and Employees across the Company on enterprise and department-wide initiatives, serving as a primary communication consultant and business liaison for communication strategy. Provide exceptional Customer Service, while working to achieve goals and objectives across multiple Teams. Develop and coach individual contributors on the team.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Act and advise the business with a broad set of stakeholders in mind; partner with departments to create communication strategies and messaging to create deeper engagement with multiple Stakeholders
Work closely with Executive Leaders across the Company to support Executive platforms, which entails advising on communication tactics, ghostwriting, and offering constructive communication advice
Ensure alignment on corporate and operational priorities, objectives, and key initiatives
Establish effective relationships with other Southwest Departments for support in communicating departmental initiatives
Guide overall communication strategy and thought Leadership of multiple topics or work groups
Work with Leaders to frame solutions to emerging issues, and subsequently define and execute appropriate communication strategies to support the best outcome
Align organizational resources, managing priorities across multiple areas to create timely communication strategies that deliver measurable business results
Help champion innovative technologies and strategies that cause the organization to think about how to communicate in new ways, taking into consideration Employee sentiment and/or union negotiations
Consult on Companywide initiatives, determining appropriate tone and channel to deliver clear messages that align with Company objectives
Contribute to SWALife blog, LUVLines, social media, and other Company news channels as needed
Support and advise the communications strategy for internal clients during crises
Actively participate in regularly scheduled meetings for both C&O and internal client teams to ensure successful department results that meet the changing needs of SWA
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Expert knowledge in verbal and written communications skills
Expert knowledge of presentation skills to a variety of audiences (leadership/Employees) and to a variety of audience sizes
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of communication and dissemination techniques and methods, including alternative ways to inform, equip, and connect via written, oral, and visual media
Knowledge of Microsoft Office tools
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Skilled in understanding and applying information to contribute to the organization’s strategic plan
Ability to find innovative communications solutions and ways to connect with Employees
Education
Required: High School Diploma or GED
?Experience
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in:
Corporate communications, agency, or newsroom
Executive coaching and strategic communications
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to travel periodically as needed
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be willing to work outside of 8-5 hours as needed, depending on the needs of the business

Southwest Airlines is an Equal Opportunity Employer.

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