Solutions Consultant

Your opportunity
As a Solution Consultant at New Relic you can optimize your blend of technical knowledge, customer facing abilities and teamwork skills in a highly rewarding role. Working directly with Enterprise customers, you will partner multi-functional across the go to market organization and sales team to show the value of our Digital Intelligence Platform to prospects and customers. You will nurture strategic direction and vision, as well as promote and support new product directions on behalf of your customers!

You will be customer obsessed to ensure our customers become lifelong proponents of the New Relic platform, and will help achieve this with outstanding relationship building skills, experience solving technical problems real-time and ultimately be a trusted advisor and solution architect. Jump-start the adoption of observability by driving customer value, consumption growth, and adoption.

What you’ll do

• Support the Enterprise Sales team for the Middle East and North Africa region with opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses & business justification in a presales capacity.
• Oversee the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment

This role requires

• Experienced Pre-sales within the software industry, APM or Cloud industry
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Fluent in English

Bonus points if you have

• Familiarity in one or more of the following development languages – Java, .Net, Ruby, C, Python
• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• Experience of working within the APM market
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelor’s degree in Engineering/Computer Science or equivalent desirable
• Additional language skills (Arabic, French)

We’re looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We’d love to have you apply, even if you don’t feel you meet every single requirement. What’s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach!

Our hiring process

Qualified applicants may inquire about visa sponsorship. This position is to be filled as soon as possible.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: www.newrelic.com/termsandconditions/applicant-privacy-policy

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