Software Technical Writing Intern

PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, employing a global team of skilled professional and experts that span across strategically located offices in the United States, Europe, Asia, and the Middle East. PSC operates in 52 countries globally and has served thousands of clients to date.

We focus on providing quality consulting services to ensure our client’s success. PSC provides cost-effective solutions, while providing exceptional technical capabilities and customer service to our clients for all projects ranging from supplier quality audits to greenfield projects. We understand that the world of life science is evolving rapidly, and we must continue to offer new products and services to meet our customer’s expectations.

POSITION SUMMARY:

We are hiring Software Technical Writing Interns to provide software solutions in the Life Science Industry. This position is an opportunity to continue to grow your career with PSC Software™. The Software Technical Writer Intern will work under one of our mentors to translate business specifications into user documentation. Plans, writes, and maintains systems and user support documentation efforts, including online help screen. This position is familiar with a variety of the field’s concepts, practices, and procedures. A wide degree of creativity and latitude is expected.

POSITION DETAILS:

• Learn to create and maintains technical documents for all PSC Software applications that are developed in-house. These documents include user, administration, API, and quick start manuals for ACE™ and Audit Utopia™ applications.
• Supports required detail-oriented configuration of the PSC Software™ proprietary, enterprise software.
• Drafts and executes test scripts, test cases, and test plans.
• Configures proof of concept demonstrations to adapt ACE™ to necessary needs.
• Supports software requirements analysis, customizations, enhancements, integrations, and production deployments of customers/partners.
• Works closely and collaboratively with mentor, project managers, product managers, operations, and other engineers to ensure high-quality implementation, on-time delivery, and post- implementation technical support.
• Interfaces with internal stakeholders for technical support/sustainment.
• Writes technical documents including requirements, product customizations, and integration capabilities.
• Complies with, maintains, and improves the internal quality systems.
• Participates in ongoing technical support, training, and service.
• Learns to perform critical software documentation with an eye for detail and rigid application of best practices and procedures.

Requirements

• Enrolled in an accredited degree program in STEM fields, or equivalent.
• Preferred experience with Technical Writing for cGxP Systems or Facilities, preferably Pharmaceuticals.
• Preferred knowledge of FDA Regulations.
• Preferred knowledge and experience with Clinical and Regulatory Affairs documentation in a regulated environment.
• Excellent Verbal and Written Communication Skills.
• Must be able to demonstrate a keen willingness to learn.