Social and Behaviour Change Senior Programme Manager – Middle East

Social and Behaviour Change Senior Programme Manager – Middle East

Location:

Based in Amman, Jordan with business travel on a need basis (Overseas travel should be expected for 30% of time)

Reporting Manager:

Regional Programme Director for the Middle East

Start date:

March 2024

Duration:

Permanent

Type:

Full-time, Grade E

Remuneration:

$4,800 – $5,800 per month, depending on level of experience and qualifications, plus benefits (including health insurance and paid leave).

Application Deadline:

20 December 2023

MAGENTA is a leading Social and Behavioural Change (SBC) agency that specialises in understanding human decision-making processes in order to design solutions for relevant and impactful solutions to some of the most challenging problems of our time. We implement programmes across the Middle East, Africa, Asia, Latin America and The Caribbean using the latest in behavioural science principles and a rigorous approach to research, strategy, campaign design and implementation. Our clients include UN agencies, INGOs, governments and the private sector. Whether we are aiming to shift parenting practices to improve children’s outcomes or to understand how social norms underpin corruption, we always go the extra mile to ensure we can create positive impact for some of the most underserved populations in the world.

MAGENTA’s Middle East team operates is headquartered in Amman, Jordan operating across Jordan, Iraq, Lebanon, Syria, Yemen and the GCC. We are looking for exceptional individuals to join this team, driven by a keen desire to deliver social impact and who thrive in a fast-paced environment.

Primary responsibilities of SBC Senior Programme Manager are the following (1) Programme Development, (2) Programme Implementation, (3) Strategy & Capacity Building, and (4) People, Processes and Culture.

RESPONSIBILITIES

The SBC Senior Programme Manager will report to the Regional Programme Director. Typical tasks include:

Programme and Business Development (35%)

• Develop and maintain strong relationships and positioning with clients and strategic partners in the Middle East region.
• Lead the design and development of innovative SBC programmes, building MAGENTA’s programming in Middle East.
• Secure new business opportunities and contracts and deliver successful client pitches across the Middle East region with follow-on work for existing programmes and expansion in new countries.
• Represent MAGENTA at conferences and thought leadership events.

Programme Implementation (65%)

• Lead all quality assurance of programme implementation from a technical and operational perspectives.
• Lead the planning and timely implementation of MAGENTA SBC programmes across Middle East to inform financial planning and management (led by the Regional Programme Director)
• Secure relationships with technical service providers and suppliers (production, data collection, partnerships etc.) to support the Middle East team’s programme implementation.
• Facilitating co-creation and design workshops internally and externally.
• Designing and delivering tailored training on SBC as part of the MAGENTA Academy (MAGENTA’s training institute)

People, processes and culture

• Deputising for the Regional Programme Director where necessary on programmes and financial management of the business unit.
• Line management of the Programme Managers in Jordan and Iraq (2-4 direct reports).
• Contributing to fostering a creative and solutions-oriented team culture with ownership and accountability.
• Contributing to creating and sustaining a work environment of mutual respect where team members strive to achieve excellence.
• Providing team members with information, tools, professional development support and other resources to improve performance and reach objectives.

REQUIREMENTS

1. Education:
   • Relevant degree from a top tier university required; Masters preferred
2. Experience:
   • 7-9 years professional experience in the development sector, preferably with a focus on SBC/ Communications for Development (C4D) or strategic communications, and at least 3 years of experience managing a multi-cultural and results-driven team.
   • Substantial knowledge of international development and/or humanitarian system, institution and donors, and of compliance requirements, experience working with the UN and US Government strongly desired.
   • Ability to work effectively, respectfully and successfully with governments, clients, partners, and other stakeholders in complex settings.
   • Demonstrated expertise in representation and negotiation resulting in securing significant new opportunities for MAGENTA.
   • Knowledge of and experience living in the Middle East strongly desired.
   • Excellent written and spoken English required. Fluent spoken and written Arabic is a plus.
   • Technological and software fluency, including Office 365.

COMPETENCIES

Strategic thinking:

• A high-level strategic thinker, with a keen desire to learn and consume new information.
• Robust logic chain analytics and strong general analytical skills.
• Ability to simplify complex information and to comfortably navigate ambiguity using solutions-focused approaches.

Leadership:

• Ability to provide a clear vision of the organisation’s objectives and values.
• Demonstrated ability to develop others.
• Excellent communicator and a service-oriented leader, able to recognise and meet client needs.
• Ability to multi-task and manage competing priorities.
• Demonstrated desire for excellence and an ability to inspire others to attain professional excellence.

Commercial acumen & innovative spirit:

• Demonstrated strong commercial acumen.
• Robust understanding of corporate key performance indicators.
• Demonstrated experience successfully leading organisational growth.

Cultural Fit

• Demonstrated adherence to MAGENTA’s core values:
  • Curiosity: Challenge the obvious, reflect and then act.
  • Transparency: Hold yourself and those around you accountable
  • Authenticity: Walk the talk
  • Innovation: Think bold, think big, think broad
• Willingness to live, work and travel in developing/post-crisis settings;
• Good sense of humour, personable and demonstrated ability to build networks;
• Entrepreneurial spirit and willingness to get hands dirty;

WORKING CONDITIONS

• MAGENTA has a flexible working policy which promotes periods of remote working in the year.
• May involve working in regions that are remote and lack basic modern infrastructure.

1. MAGENTA is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.