Social Adjustment Services Supervisor

Job Overview: The SAS Casework Supervisor will oversee the coordination and administration of all aspects of the SAS case work program with the possibility of carrying a case load of up to 20%. The SAS Casework Supervisor alongside the Health and Wellness Program Manager will develop and monitor annual and strategic plans for the department; ensure program goals are met; staff are supervised and supported; and ensure reporting, compliance, and budgeting requirements are satisfied through oversight of team members and activities. The SAS Casework Supervisor will assist the Health and Wellness Program Manager with the overall planning for the SAS traditional and Afghan specific SAS and its programs in accordance with the mission and goals of the organization as well as represent IRC’s casework services in the community and to potential funders, serving as a resource to those seeking information about program activities.

Major Responsibilities:

Responsibilities include, but are not limited to:

Staff and Program Management

• Provide supervision to staff across SAS programs and hold regular 1:1 meetings that include coaching staff
• Evaluate and report on staff performance.
• Lead and facilitate team meetings and staff training.
• Provide career development and learning opportunities to build the service delivery leadership strengths of all within the program.
• Ensure compliance of self and team with all policies, procedures, and protocols of the agency.
• Work with staff to ensure implementation of SAP objectives.
• Collaborate with Health and Wellness Department, Resettlement Manager and other programs as needed on placement strategies, overall enrollment targets, community events, etc.
• Other duties as assigned.

SAS Case Work Services

• Manage the delivery of services to clients (up to 20% of a case load); as needed
• Complete Intake and establish eligibility
• Complete a service plan and follow up on services
• Complete documentations adhering to grant requirements
• Other duties as assigned.

Compliance & Documentation

• Implement and manage processes and procedures to ensure compliance with all program requirements; coordinate preparation for audits of casework services as needed.
• Review data produced by the casework team to measure progress towards monthly targets and scan for any anomalies that need additional attention.
• Report weekly to Health and Wellness Program Manager on progress towards programs goals, identify gaps, needs and successes.
• Other duties as assigned.

Team/Office Participation

• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Comply with all policies, procedures, and protocols of the agency.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree required, preferably in social work, international relations, or other relevant field as applicable; graduate degree preferred;
• Familiar with federally funded refugee/asylee/immigrant casework programs, with an understanding of strategies and best practices that build self-sufficiency
• 2 or more years of progressive experience in nonprofit program supervision, development and management; specifically in SAS is a plus!
• People management experience strongly preferred
• Excellent written and oral communication skills in English; Bi-lingual abilities in a refugee language helpful
• Superior time management and organizational skills
• Ability to effectively communicate in a cross-cultural environment
• Computer literacy required
• Must have reliable transportation and maintain valid driver’s license and insurance coverage and be able to provide evidence of such to the IRC

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.