International Rescue Committee
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The International Rescue Committee has been working in Somalia since 2006, providing essential services to conflict and disaster affected communities. The IRC has been operational in Central Somalia (Mudug, Galgadud and Bay regions) and Mogadishu implementing interventions in the areas of livelihood, WASH, Governance and peacebuilding, GBV, Nutrition, education and health reaching out to more than 200,000 conflict and drought affected people.
Job Overview/Summary:
This positionwill be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure and operations of IT activities in IRC Somalia Baioda offices.
Major Responsibilities:
IT Support – Provide Level 1 and Level 2 Support
- Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 issues in CP
- Resolve or escalate Level 2 and Level 3 issues to appropriate internal or external resource (IT Lead/international IT, management, and vendor) as necessary.
Installation & Configuration and management of:
- Servers, Windows server 2019 operating system, Domain, and essential network services.
- Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image.
- Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
Maintenance, Repair & Security:
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Perform preventative maintenance on all IRC computers and network resources.
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Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
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Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
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Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
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Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
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Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity with New York Headquarters.
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Any other IT related tasks assigned by the supervisor or Regional IT team to accomplish the overall organizational goals.
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Test and evaluate new technology as required by Regional and HQ IT.
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Advise site managers of the technology available to help accomplish their tasks and goals and help them develop a technology implementation plan inclusive of system design and staff training.
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Prepare and submit regular weekly, monthly report that provide sufficient detail for IT lead to understand the office IT environment.
IT Asset Management
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Maintain an updated IT Asset Registry, including software & licenses.
Job Requirements: The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job.
Qualifications and work experience:
Work Experience: 2-3 years
Demonstrated Skills and Competencies:
- College Degree in Computer Science or equivalent technical work experience.
- CCNA course desired, MCSE or equivalent experience is desired.
- At least three years of experience in IT profession
- Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
- Computer imaging skills required.
- Outlook experience required.
- Excellent communication and interpersonal skills required.
- Customer/Client service experience
- Able to work independently within a team environment
- Traits:
- Strong sense of personal integrity.
- Attention to detail.
- Ability to multi-task.
- Team spirit and problem solving abilities.
- Commitment to succeed
- High sense of urgency
- Strong follow-up skills
How to apply
Apply the following link:
https://rescue.csod.com/ux/ats/careersite/1/home/requisition/29729?c=rescue
Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Diversity and Inclusion: at IRC, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, physical or mental ability, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.
IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.
Female Candidates are highly encouraged to apply.