Shop Manager

Shop Manager
Location: Plymouth (PL1 1NF)
Hours: 35 (Shop operates from Mon to Sat from 9am – 5pm. We’re open to flexibility)
Contract type: Permanent
Salary: £20,376 per annum

Ready to lead a team that represents the British Red Cross in your local community?

We are looking for a shop manager to run our friendly charity shop in Plymouth. With retail supervisory experience and an ability to get the best out of an amazing team, you’ll be responsible for the smooth running of a profitable charity shop in the heart of your local community.

In addition to leading a team that provides a brilliant shopping experience for your customers, you’ll design the perfect layout and environment that helps connect your customers to our cause. You’ll be responsible for achieving financial targets and inducting, training, and managing new staff and volunteers. Together, you’ll all represent the British Red Cross to a high standard and embody our core values, whilst making a difference to the lives of people in crisis across the UK and abroad.

Retailing with a difference

Full of pre-loved clothing, accessories, gifts, and more, our 300 shops across the UK are home to over 5000 volunteers and 700 paid staff. We’re one big team that loves meeting people from all walks of life.
From working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.

“I’m not delivering to a profit target to enhance someone’s personal wealth – I’m making a real -visible – contribution to supporting the work of my chosen Charity” – Joanne, Regional Retail Manager

This Shop Manager role could be for you if:

You’ve got retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
You know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
You’re an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
You know your way around a PC and have proven IT skills experience.
You get ‘us’. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Closing date for applications is 23.59 on Wednesday 24th May 2023. We will be reviewing application as the campaign progresses and encourage an early application.

Should you have any questions on this role please email us at quoting reference #7778

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme – We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.